Joining the Secret Service, Office of the Chief Information Officer Customer Solutions Branch will allow you to draw on your technological expertise to maintain and modernize the U.S. Secret Service's IT and communications infrastructure, as well as enhance interoperability, information sharing, and collaboration capabilities. For definitions of terms found in this announcement, please click here.

Duties

The selectee will serve as a(n) Information Technology Specialist in the Office of the Chief Information Officer, Customer Solutions Branch. Typical work assignments include: Install, operate, and maintain Secret Service data networked equipment, components. operating systems and applications software. Define and maintain network architecture and infrastructure, configuring and optimizing network servers, hubs, routers, and switches. Develop network backup and recovery procedures. Perform diagnostic routines on networked equipment using state of-the-art data analyzers, software, or other test equipment to troubleshoot network failures. Resolve all activities related to the acquisition, configuration, installation, and maintenance of PCs, PDAs and other end user computing devices used by the Secret Service.

Requirements

Qualifications

Information Technology Basic Requirement: The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation. (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information. (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate. GS-12 You qualify for the GS-12 level (starting salary $99,200) ) if you possess one year of specialized experience equivalent to the GS-11 level performing duties such as: integrate security protocols and risk management considerations throughout the IT system life cycle; including planning, design, development, test, and integration; collect and interpret network traffic patterns to ensure network availability and quality of service; perform diagnostic routines on networked equipment using state-of-the-art data analyzers, software, or other test equipment to troubleshoot network failures and provides server administration and management procedures and guidelines for the operation and management of the local area network servers. GS-13 You qualify for the GS-13 level (starting salary $117,962) if you possess one year of specialized experience equivalent to the GS-12 level performing duties such as: provide technical direction in local area network (LAN); research and test new end user computing devices and software; apply proper security practices, procedures, and techniques (e.g., firewalls, intrusion and detection, etc.) to ensure the security posture of the network; operate and maintain servers and local area networks along with an understanding of metropolitan area networks and wide area networks. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Contacts

• Address
• Name: APT Talent Management Division
• Email: [email protected]