This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer. Notice of Result letters will not be sent to applicants who respond to this flyer.

Duties

You will provide program support for the Life Cycle Sustainment Manager and the Satellite Deployable Node Project Manager by acting as a Subject Matter Expert as it relates to the United States Special Operations Command solutions. You will represent the customer support office in performing the project planning for the installation and implementation of new systems. You will develop service level agreements (SLAs) that define requirements/expectations for the delivery of customer support services and implements performance criteria to ensure that requirements are achieved. You will diagnose and resolve problems in response to customer reported incidents. You will research, evaluate, and provide feedback on problematic trends and patterns in customer support requirements. You will install, configure, troubleshoot, and maintain customer hardware and software. You will perform a variety of functions on a wide range of IM and IT issues. You will execute customer support policies, procedures, and standards. You will be responsible for the fielding of Special Operations Forces (SOF) communications Satellite Communication (SATCOM) antennas, network architectures, video, IP acceleration. You will monitor/maintain on-line operational visibility and reliability of extremely complex communication systems and equipment including: VSAT SATCOM antenna systems; and SOF Information Enterprise (SIE) IP baseband equipment.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time.
• You will be required to complete training, obtain, and maintain a government credit card for travel and travel-related purchases.
• This position is designated as a Cyber IT/Cybersecurity Workforce position. You must obtain and maintain the credentials as described in SECNAV M-5239.2 for specialty area 411 level Intermediate within 12 months of appointment.
• Successful completion of a pre-employment drug test (including marijuana) is required. A tentative offer of employment will be rescinded if you fail to report to the drug test appointment or fail the test. You will be subject to random testing.
• You will be required to obtain and maintain a current valid United States driver’s license.
• You will be required to complete ethics orientation within three months of appointment and submit a Confidential Financial Disclosure Report, OGE-450, within 30 days of appointment.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.

Qualifications

Your resume must demonstrate one year of information technology related experience in the federal service or private or public sector demonstrating the following four competencies, as defined: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. In Addition: Your resume must also demonstrate at least one year of Specialized experience at or equivalent to the GS-09 grade level or NO-03 pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: customer support services, including configuration, troubleshooting, customer assistance, installations, and/or training, in response to customer requirement. Examples: conduct analysis and recommend resolution to problems and issues; and assist in developing requirements and managing expectations for the delivery of customer support services. Additional qualification information can be found from the following Office of Personnel Management website: Information Technology (IT) Management Series 2210 (Alternative A) (opm.gov) Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

To qualify via education:

NO-04:

Ph.D. or equivalent doctoral degree

or

3

full years of progressively higher level graduate education leading to a Ph.D.

or

equivalent doctoral degree

Contacts

• Address NAVWARSYSCEN ATLANTIC CHARLESTON SC PO Box 190022 North Charleston, SC 29419-9022 US
• Name: Tammy Grooms
• Email: [email protected]