Incumbent serves as the Program Support Assistant in Social Work Service for the Caregiver Support Program. The position is located at the Wilkes-Barre VAMC.

Duties

Duties include, but not limited to: Administrative Support Serves as point of contact for programs within Social Work Services for CSP-(Caregiver Support Program) Provides phone, message and consult tracking duties to assure compliance with medical center policy and VA Directives Provides patients approved information, including but not limited to program eligibility, benefits, and services Schedules clinic appointments Provides outreach event logs to facility Outreach and Access Committee Provides administrative support for special CSP events Data Collection, Compiling, and Tracking Collects, compiles, and tracks statistical information in support of multiple program Receives, scans and processes documents and reports in accordance with established procedures for Caregiver Support programs Attains and maintains computer skills on a variety of software programs, including word processing, file management, CPRS, PKI, VISTA, and EXCEL spreadsheets, and communication tools such as MS Outlook Accurately collects, enters, and manages data, including both patient and program data Maintains and manages databases which contain a wide variety of Veteran specific information, including the Caregiver Record Management Application (CARMA) system Fund Control Point(s) Verifies that funds are available for Caregiver Support Programs. Verifies all funds paid and available in SWS Fund Control Points, when needed to support Caregiver Support Programs Collects, maintains, and forwards motor vehicle trip logs to the VA garage Serve as Fund Control Point clerk ensuring that obligations increases and decreases are submitted and monitored Work Schedule: Monday - Friday; 8:00 am- 4:30 pm Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD018730 Financial Disclosure Report: Not required ****All required documentation must be uploaded before the announcement closes, to support eligibility.**** Failure to submit documentation will constitute the application being categorized as incomplete and therefore ineligible for referral. Experience must be clearly indicated in your resume.

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/07/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-05 position you must have served 52 weeks at the GS-04. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge of management to arrange conference/meetings appropriately, prepare reports of proceedings; Knowledge of filing systems, office operations, references and manuals; Knowledge of computer programs and advanced functions of a variety of types of office automation software such as word processing, database, spreadsheet, and graphic programs (Microsoft office); Knowledge of time and leave policies and procedures.. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 4 years of education above the high school level. This education must have been obtained in an accredited business, secretarial, or technical school, junior college, college or university. One year of full time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial and technical school. (Transcripts Required). OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education (Transcripts Required). You will be rated on the following Competencies for this position: CommunicationComputer SkillsInterpersonal SkillsManages and Organizes Information Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary although some walking, bending, standing and carrying of light items such as files and office supplies are required. Most of the work is performed in an office setting. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. ****All required documentation must be uploaded before the announcement closes, to support eligibility.**** Failure to submit documentation will constitute the application being categorized as incomplete and therefore ineligible for referral. Experience must be clearly indicated in your resume.

Education

A legible transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

****All required documentation must be uploaded before the announcement closes, to support eligibility.****
Failure to submit documentation will constitute the application being categorized as incomplete and therefore ineligible for referral.
Experience must be clearly indicated in your resume.

Contacts

• Address Wilkes-Barre VA Medical Center 1111 East End Boulevard Wilkes-Barre, PA 18711 US
• Name: Katrina Paul
• Phone: (412) 822-3584
• Email: [email protected]