The position will serve as Veterans Service Representative (Authorizer), the incumbent is responsible for assisting the Veterans Service Center (VSC) or Benefits Eligibility Support Team (BEST) Division Manager in the implementation of Compensation and Pension benefits programs under the auspices of their Regional Office. The BEST Division Center has all the staff functions necessary to perform the administrative activities, including administrative support, fiscal operations.

Duties

Major Duties include but are not limited to:Incumbent will serve as a Veterans Service Representative (Authorizer) within the Veterans Benefits Administration (VBA), Office of Compensation Service. The incumbent of this position will adjudicate claims, authorize payments, and input data necessary to generate the award and notification letter to the veteran describing the decision and the reason for it. Specific duties are as follows: Serves as an Authorizer reviewing all required work of other Veterans Service Representatives when a second signature is required. Reviews and approves work for technical accuracy, clarity, thoroughness, and sensitivity of notification. Ensures that notices of decisions are prepared with an empathetic tone and are complete and phrased in terms that the claimant can understand. The VSR (Authorizer) must be familiar with rating procedures to ensure proper notification to the claimant. Makes administrative decisions and special determinations relating to qualifying military service, character of discharge, domestic relations contested claims, homicide, presumed death, line of duty, or willful misconduct, corpus of estate, and violations of U.S. Penal Code, related attorney fees, administrative error, and fraud. Authorizes administrative decisions made by other Veterans Service Representatives including character of discharge, line of duty, or willful misconduct, corpus of estate, and apportionment decisions. Explains a final decision if a veteran expresses an indication of dissatisfaction with a determination (filed in person, by telephone, or by mail). The VSR (Authorizer) will explain the decision in question in an effort to gain acceptance of the determination, and also explain the post-decision review process. Uses electronic data processing (EDP) systems for inputting data related to claims adjudication, processing, monitoring, and correspondence preparation. Acts as an advocate for veterans and their beneficiaries in their dealings with other VA elements and organizations that affect their claims. Work Schedule: Full time, Monday through Friday Telework: Yes per Agency guidelines. Virtual: This is not a virtual position. Position Description/PD#: Veterans Service Representative (VSR)/02105A Relocation/Recruitment Incentives: Not authorized Financial Disclosure Report: Not required Physical Requirements: The work normally involves mental rather than physical exertion.

Requirements

• You must be a U.S. Citizen to apply for this job
• Designated and/or random drug testing may be required
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/03/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-10. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Applicants must demonstrate that they meet the Minimum Qualification requirements as noted below. You may qualify based on your experience and/or education as described below: Specialized Experience: Specialized Experience: You must have one (1) year of specialized experience equivalent to at least the next lower grade (GS-10). Specialized experience is defined as at least three of the following: (1) Comprehensive experience applying federal, state, and local laws regarding benefit programs; (2) Conducting interviews to evaluate eligibility for benefits and services; (3) Evaluating supporting evidence to determine eligibility leading to entitlement of awarding of benefit; (4) Applying state laws pertaining to conservator ship and estate administration and /or; (5) Knowledge of fiduciary and field examination programs sufficient to protect beneficiary asset To qualify for this position, you must meet the experience and/or education as described below by the 03/13/2024 of this announcement. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

Contacts

• Address Roanoke Regional Benefit Office 210 Franklin Rd, SW Roanoke, VA 24011 US
• Name: Onixa Cardec-Muniz
• Phone: 601-364-7271
• Email: [email protected]