This position is located in the Office of Administrative Appeals. As a Program Manager, you will add value to the agency's appellate program through designing, evaluating, and managing the agency's appellate training, quality assurance, and knowledge management programs.

Duties

Builds and manages the agency’s appellate training, quality assurance, and knowledge management programs. Creates and manages project plans for each distinct area and evaluates those plans to improve their effectiveness. Assesses alignment of appellate training programs with current agency goals, policies, and laws, recommending updates and changes to those programs to maintain alignment with the agency’s policies and priorities. Facilitates successful outcomes by connecting subject matter experts from the AAO and other USCIS program offices and directorates to ensure that the agency’s appellate needs are met and support its mission. Creates and manages project plans for appellate trainings, document revisions, and quality assurance based on the agency’s appellate training needs. Provides expertise in managing virtual and in-person trainings to facilitate employee engagement and transference of skills. Liaises with other training professionals in USCIS and DHS. Oversees the implementation of training technology and other learning support systems for application, as well as the evaluation of the delivery of vendor training to ensure learning objectives are met.

Requirements

Qualifications

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 04/26/2024. Time in Grade does not apply to Delegated Examining Announcements, any reference to Time in Grade in the questionnaire will not apply to the rating and ranking of applicants. Selective Placement Factor: You must have experience with Immigration law appeals and motions. This experience must be documented in your resume. Failure to do so may result in an ineligible rating. GS-14: You qualify at the GS-14 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-13 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Oversee design and management of training and knowledge management programs. Oversee analysis of training programs to develop recommendations and advise leadership on the impact of systemic training. Manage program changes, issues, and problems, and execute training objectives. Independently plan work to be completed, identify scope of projects, and set deadlines. Independently design and carry out programs in the broad area of adult learning training and support. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 04/26/2024. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since human resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service. Please provide the dates and amount of time/hours worked earning this experience.

Education

EDUCATIONAL SUBSTITUTION: There is no educational substitution at this grade level.

Contacts

• Address
• Name: HROC Staffing Help Desk
• Phone: 952-697-8380
• Email: [email protected]