This position is located within the Outpatient Services in Health Administration Service (HAS) at the VA Hudson Valley Health Care System in Montrose, NY. The Supervisory Program Specialist - Outpatient Services provides a high level of supervisory and administration support to HAS, upper management, and clinical services.

Duties

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** The major duties include but are not limited to: Manages and leads initiatives/processes/procedures and medical support staff related to Outpatient Services; Performs the full range of supervisory responsibilities to include but not limited to plans the work to be accomplished; sets and adjust short/long term priorities; works with Supervisory staff to prepare schedules and action plans for completion of work; balances workload; makes selections for subordinate positions; performance evaluation; provides advice, counsel, and instruction to employees on both work and administrative matters; hears and resolves minor complaints and grievances; identifies staff training needs, etc.; Assists in advising clinical staff on VA regulations, policies, and procedures pertaining to patient care medical administrative matters and serves as a Team Advocate when current policies impair efficient and effective patient care; Ensures accurate, timely, and consistent data is entered into the healthcare facility's database; Makes daily and frequent personal and telephone contact with variety of individuals including but not limited to clinical staff, technical support staff, local Union officials, Veteran patient and families of patients, and Veteran Service specialist; Facilitates and investigates patient complaints on issues and prepares written or telephonic response; Coordinates a quality assurance program for the assigned areas of responsibility through data collection, data management, monitoring, tracking, analysis, and data interpretation; Oversees the HAS Training team to ensure staff are properly trained on the requirements of the VHA Scheduling Directive and that they can complete all applicable scheduling responsibilities; Conducts special studies designed to identify opportunities to improve customer service and process quality; Ensures staff members update the demographic information of each Veteran patient that checks in for appointments by utilizing the pre-registration menu and gathers insurance information; Works closely with all personnel within the service to assure that efficient and quality medical care is given to the Veteran population; Inspects work areas for physical hazards/unsafe conditions and takes corrective actions immediately, keeping all parties notified; and, Performs all other duties as assigned. Work Schedule: Monday through Friday, 8:00 am - 4:30 pm. Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not approved Financial Disclosure Report: Not Required

Requirements

Qualifications

To qualify for this position at the GS-10 level, you must meet one of the following: Experience: You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-9) in the Federal service that has given you the particular knowledge, skills and abilities required to successfully perform the duties of a Supervisory Program Specialist - Outpatient Services, and that is typically in or related to the work of the position to be filled. Specialized experience is experience providing comprehensive administrative patient-related services to the patients serviced by the healthcare system; planning, directing, and managing administrative activities occurring such as appointment management, consult management, wait time management, quality and timeliness of treatment, etc.; demonstrated lead or supervisory experience such as directing the work of subordinates, managing performance, handling employee complaints, reviewing training needs, etc.; communicating and working with individuals with varied backgrounds; and utilizing computer software such as word processing, spreadsheets, databases, and other relevant computer applications to produce a variety of documents and data collection/entry. NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. ~OR~ Education: Successful completion of two and one-half (2 1/2) years of progressively higher-level graduate education leading to a Ph.D. degree or Ph.D. or equivalent doctoral degree that provided the knowledge, skills, and abilities necessary to do the work of the Supervisory Program Specialist - Outpatient Services position. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. ~OR~ Combination: Equivalent combinations of successfully completed graduate level education (beyond the first year and one-half) and specialized experience, as described above, which may be used to meet total experience requirements for this grade level. This education and experience must have provided the knowledge, skills, and abilities necessary to do the work of the Supervisory Program Specialist - Outpatient Services position. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. You will be rated on the following Competencies as part of the assessment questionnaire for this position: Administration and ManagementCommunications IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: The work is primarily sedentary but also demands some standing, walking, bending, lifting, and carrying of charts, clinical folders, forms, ad miscellaneous supplies to various locations within the medical center. The incumbent frequently walks to various parts of the medical center including patient care areas. From time to time this may include interaction with individuals with infections and potential contagious conditions. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Recognition of Foreign Qualifications | International Affairs Office (ed.gov).

Contacts

• Address Franklin Delano Roosevelt Hospital 2094 Albany Post Road Montrose, NY 10548 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]