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Are you looking for a Contact Representative? We suggest you consider a direct vacancy at Military Treatment Facilities under DHA in Fort Leonard Wood. The page displays the terms, salary level, and employer contacts Military Treatment Facilities under DHA person

Job opening: Contact Representative

Salary: $59 966 - 77 955 per year
Published at: Apr 19 2024
Employment Type: Full-time
About the Position: This position is located at the General Leonard Wood Army Community Center in Fort Leonard Wood, Missouri. Salary negotiation may be available for those candidates who are new to Federal service.


Ensures health benefit information is available for beneficiaries and serves as beneficiary advocate and problem-solver providing dedicated service to Military Health System (MHS) beneficiaries. Acts as liaison to resolve issues and coordinate with Market Support Office (HEALTH NET), Managed Care Support Contractors (MCSCs), the claims processor, and other concerned parties to best meet the beneficiaries’ needs. Utilizes a web-based database, the Assistance Reporting Tool (ART) collects and tracks all cases, categorizing caseload by data elements and timeliness of resolution. Assists beneficiaries in determining the validity of collection agent claims/negative credit reports received for debts incurred as a result of medical/dental care under the TRICARE Program. Provides pre-deployment and post deployment TRICARE briefings for Reserve and National Guard members as requested.


  • Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
  • A Personnel Security Investigation is required.
  • Selectees will be required to sign a statement (Condition of Employment) consenting to seasonal influenza vaccinations or must provide a recognized exemption.
  • Immunization screening is required. Hepatitis B immunization is required for all positions with direct patient contact. Applicants may be required to show proof of other immunizations depending on the type of position.


Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. Current Civilian Employees of the Defense Health Agency (DHA)Current Permanent Department of Defense (DoD) Civilian EmployeeDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceExecutive Order (E.O.) 12721Interagency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Department of Defense (DoD) TransferOffice of Personnel Management (OPM) Interchange Agreement EligiblePriority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleReinstatementVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes: counseling patients on health insurance benefits, managing problem resolution for issues with patient insurance claims, and responding to health insurance inquiries from beneficiaries. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-08). You will be evaluated on the basis of your level of competency in the following areas: Customer Service (Clerical/Technical)Oral CommunicationPatient Rapport and Healthcare AdvocacyWriting Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-08).


  • Name: Army Applicant Help Desk


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