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Job opening: Quality Management Specialist (Nurse)

Salary: $186 417 - 221 900 per year
City: Phoenix
Published at: Apr 19 2024
Employment Type: Full-time
The Quality Management Specialist (Utilization Management and Process Improvement Officer) provides oversight, analysis, and trending of clinical data throughout the Network while enhancing improvement operations and strategies throughout VISN 22. S/he is responsible for providing VISN-level leadership in the development and use of performance improvement tools and technology to support all clinical domains to enhance Veteran outcomes.


Major duties include but are not limited to: Designs, manages, leads, and ensures deployment of a network-wide performance improvement program and Utilization Management program, Monitors and analyzes data trends and initiates VISN leadership awareness. Consults with VISN leaders, facility leaders and staff, and the National Office of Quality & Patient Safety to examine and analyze concerning trends, discuss potential solutions, and formulate improvement strategies, Creates opportunities to share best practices within and across local, regional, or national level(s), Employs organizational performance analysis with knowledge of the methods, techniques, and tools used to analyze program, organizational, and mission performance; includes methods that deliver key performance information (for example, comparative, trend, diagnostic, root cause, predictive) used to inform decisions, actions, communications, and accountability systems, Designs methods to ensure ongoing, comprehensive evaluation and improvement of healthcare delivery systems, Designs, modifies, and implements systems compatible with professional standards and with the mission and goals of the organization to improve cost-effective use of resources, Ongoing systems analysis and resolving complex systems issues with recommendations to VISN and facility Executive Leadership Teams, Knowledge of change management principles, strategies, and techniques required for effectively planning, implementing, and evaluating change in the organization, Knowledge of decision-support theories, methods, and tools for identifying, synthesizing, representing, and evaluating the important aspects of a decision situation and prescribing the recommended course for decision-makers and other stakeholders, Experience with presentation skills at a facility, VISN, or National level, Experience with advanced statistical analysis to create and modify data reports and dashboards easily and share them securely across applications - providing new views for deeper insights (including experience with Power Apps, Microsoft Excel, Power-Bi, Pyramid Analytics, Microsoft Access), Experience with communications software and documentation platforms (for example, Microsoft Teams, Microsoft Forms, Microsoft Word, Microsoft Power Point, Microsoft SharePoint, VISIO), Knowledge of the principles, procedures, and tools of data management, such as modeling techniques, data warehousing, data mining, data archiving, and data standardization processes, Experience with VHA clinical data warehouse, Business Intelligence Service Line (BISL), VHA Support Services Center (VSSC), Knowledge of audit and audit reporting, specifically, the principles, practices, and techniques used to report audit findings (criteria, condition, cause, effect, and recommendation), Knowledge of teaching, training, research, making presentations, lecturing, testing, and other instructional methods. VA offers a comprehensive total rewards package: VA Nurse Total Rewards Pay: Competitive salary, regular salary increases, potential for performance awards Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Licensure: 1 full and unrestricted license from any US State or territory Work Schedule: M - F, 0700-1530 Telework: Available Virtual: Available Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized Financial Disclosure Report: Not required



Basic Requirements: English Language Proficiency. In accordance with 38 U.S.C. 7403(f), no person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. Graduate of a school of professional nursing approved by the appropriate accrediting agency and accredited by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on Collegiate Nursing Education (CCNE); OR Individuals attending a master's level bridge program in nursing who have completed coursework equivalent to a bachelor's level degree in Nursing may have opportunity to become registered as a nurse with a state licensing board prior to completion of the bridge program. Upon achievement of a State license, the individual may be appointed on temporary basis and later converted to a permanent appointment upon successful completion and graduation from the bridge program. (Reference VA Handbook 5005, Appendix G6); OR In cases of graduates of foreign schools of professional nursing, possession of a current, full, active, and unrestricted registration will meet the requirement for graduation from an approved school of professional nursing to warrant an appointment as a Nurse who has completed an associated degree/entry level Nursing education program. Credit for foreign nursing education higher that associate degree/entry level requires a formal degree equivalency validation from a recognized equivalency evaluation accepted by VA such as International Consultants of Delaware (ICD). Current, full, active, and unrestricted registration as a graduate professional nurse in a State, Territory or Commonwealth (i.e., Puerto Rico) of the United States, or the District of Columbia. Graduate Nurse Technician (GNT) Exception: Candidates who otherwise meet the basic education requirements, but do not possess the required licensure, may be appointed at the entry step of the grade and level applicable to the completed nursing education as a GNT on a 120-day temporary appointment while actively pursuing licensure (may be extended up to two years on a case-by-case-basis.) Preferred Experience: 5 years or more experience is required in comprehensive performance metrics analysis, data modeling and forecasting, and in oversight of Utilization Management. NOTE: Grandfathering Provision - All persons currently employed in VHA in 0610 series and performing the duties as described in the qualification standard on the effective date of the standard (1/29/2024) are considered to have met all qualification requirements for the grade held including positive education and licensure/certification. The following Scope, Education and Dimension criteria must be met to qualify for Nurse IV: Scope: Executes leadership that is characterized by substantial and continuous responsibility and accountability for population groups or integrated programs that cross service and/or discipline lines and influence organizational mission and health care. Education: Master's degree in Nursing (MSN) and 4 years of professional nursing experience, one of which is specialized nursing experience equivalent to Nurse III and meets all dimension requirements for Nurse IV; OR Master's degree in a *related field with a BSN and 4 years of professional nursing experience, one of which is specialized nursing experience equivalent to Nurse III and meets all dimension requirements for Nurse IV; OR a Doctoral degree in nursing and 3 years of professional nursing experience, one of which is specialized nursing experience equivalent to Nurse III and meets all dimension requirements for Nurse IV; OR a Doctoral degree in a *related field with a BSN and 3 years of professional nursing experience, one of which is specialized nursing experience equivalent to Nurse III and meets all dimension requirements for Nurse IV. *Note: Foreign education programs/degrees are not creditable as related degrees. Dimensions: Leadership. Leads health care delivery by leveraging evidence-based practices, industry-leading research, and innovative care models. Drives a shared vision and successfully leads change to improve performance and attain measurable outcomes at the program or service level. Business Acumen. Transforms health care by implementing new processes, technology, informatics, and data analytics using business models and fundamental concepts of resource management at the program or service level. Inspiring an Industry-Leading Culture. Employs an industry leading, shared decision-making culture. Cultivates a diverse and inclusive workforce that serves Veterans, families and caregivers of all backgrounds and builds trust, cultural competencies and catalyzes dynamic teams at the program or service level. Communication and Relationship Management. Directs the effective use of relationship management principles to achieve positive customer service experiences that are consistent with professional organizational values, beliefs and practices at the program or services level. Professional and Social Responsibility. Operationalizes a culture of holistic care, health advocacy and health equity. Applies ethical principles in decision-making at the program or service level. Advances nursing knowledge through health science research and the translation and dissemination of evidence into practice to maximize the value to Veterans and the community. Reference: VA Regulations, specifically VA Handbook 5005, Part II, Appendix G-6 Nurse Qualification Standard. This can be found in the local Human Resources Office. Physical Requirements: This position requires potentially long periods of continued walking and standing. The incumbent must be a mature, flexible, sensible individual capable of working effectively in stressful situations, able to shift priorities based on patient needs. The position may require long periods of sitting thought meetings and/or at the computer. The position may require extensive travel both regional and national. Must complete annual Employee Health requirements, such as annual TB screening or testing, as a condition of employment.


IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.


  • Address VISN 22 Desert Pacific Health Care Network 300 Oceangate, Suite 700 Long Beach, CA 90822 US
  • Name: Brandy Rivera
  • Phone: (808) 433-0179
  • Email: [email protected]

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