This position is located in Field Operations Directorate, Office of Field Operations, District 24, Hialeah Field Office. As an Immigration Services Officer, you will provide support to both the operational and administrative functions of USCIS operations and research and conduct studies.

Duties

The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity. Plan and conduct a variety of management programs or activities that will impact center activities or operations. Monitor operational activities to ensure they meet compliance requirements. Conduct training for USCIS staff on standardized procedures and processes related to their duties. Respond to case specific inquiries from internal and external stakeholders, including various USCIS offices, contractors, and other government agencies. Coordinate with Adjudications Personnel to resolve issues with pending and/or completed applications and petitions. Perform research and conduct studies which involve the search and examination of USCIS records and databases to obtain pertinent information on cases, policies, procedures, trends, evaluations, and other similar matters to make determinations on case Coordinate and implement management information systems that focus on long- and short-range plans, policies and programs related to goals, objectives and priorities established by statutes, executive orders, DHS, Program Managers, and/or supervisors. Research, prepare and provide verbal or written technical guidance, information and support to various USCIS office management staff in the application of management systems and/or programs. Conduct data queries, validate and analyze data, and create reports for management on program elements.

Requirements

Qualifications

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 04/26/2024. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 04/26/2024. GS-09: You qualify at the GS-09 level if you possess one (1) year of specialized experience, equivalent to at least the GS-07 level in the federal government, which has equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Examining, evaluating evidence, and analyzing immigration benefits documents received for authenticity; Researching, analyzing and applying appropriate immigration laws, policies and procedures; and Adjudicating immigration benefits based on reviews of applications in coordination with policies. OR You may substitute a Master's degree or 2 full years of graduate education leading to such a degree in any field or a J.D. or L.L.B. degree for experience required at the GS-09 grade level. Such education must have been obtained from an accredited college or university and demonstrate the knowledge, skills, and abilities necessary to do the work of this position. Check with your school to determine how many credit hours comprise two years of graduate education. If that information is not available, use 36 semester or 54 quarter hours. GS-11: You qualify at the GS-11 level if you possess one (1) year of specialized experience, equivalent to at least the GS-09 level in the federal government, which has equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Making final determinations on non-sensitive, routine immigration matters related to the Immigration and Nationality Act, or representing applicants on non-sensitive, routine hearing or appeal requests involving immigration matters, that included determining applicant credibility, analyzing evidence, and applying statutory requirements, regulations, judicial and administrative precedents. OR You may substitute a doctoral degree (PhD or equivalent degree) or three full years of progressively higher-level graduate education leading to such a degree in any field, or L.L.M. if related for experience at the GS-11grade level or such education must have been obtained in an accredited college or university and demonstrate the knowledge, skills, and abilities necessary to do the work of this position. Check with your school to determine how many credit hours comprise three years of graduate study. If that information is not available, use 54 semester or 81 quarter hours GS-12: You qualify at the GS-12 level if you possess one (1) year of specialized experience, equivalent to at least the GS-11 level in the federal government, which has equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Making final determinations on sensitive, complex immigration cases involving eligibility for citizenship and immigration benefits, or preparing legal briefs or other written memoranda that advocate for a determination in complex hearing or appeal cases; Writing final determinations with legal analysis to support decisions; Independently analyzing immigration laws, policies, and precedent decisions. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 04/26/2024. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since human resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service. Please provide the dates and amount of time/hours worked earning this experience.

Education

COMBINING QUALIFYING EXPERIENCE AND EDUCATION (AT THE GS-09/11 LEVELS ONLY): If you do not qualify based on experience or education alone, you may be able to qualify based on a combination of your experience and education. For more information on combining education and experience, visit the following website: General Schedule Qualification Standards. Transcript required: If you don't submit a transcript, we will not use your education when deciding if you're qualified for the job. For verification purposes, the transcript submitted must include your name and educational institution.

Training: If you have not already done so, you will be required to attend and complete a USCIS Officer training course. This is typically provided through a blended approach of virtual instruction followed by in-residence instruction at a training venue. Training must be successfully completed according to the standards of the agency. Failure to do so will be grounds for mandatory removal from the position. Such failure will result in either reassignment to a different position, demotion or separation by appropriate procedures.

Contacts

• Address
• Name: HROC Staffing Help Desk
• Phone: 952-697-8380
• Email: [email protected]