About the position: This position will be assigned to the Duke Field Inn on Duke Field, Air Reserve Station, Floriday. The position is a regular full-time position, which means you are eligible for benefits and guaranteed to work at least 35 hours per week. Employees will be eligible to use the fitness center, lodging, and other activities. Position requires working irregular schedules, to include weekends, holidays, and all shifts.

Duties

Assist Lodging Manager in providing quality lodging services, which contribute to mission accomplishment and quality of life for a Mobile Defense community. Responsible for the efficient and economical operation of the Lodging Guest Reception, which includes both reservation and front desk operation. Ensures efficient service and meaningful experiences for guest. Surveys patrons to identify needs and expectations. Responsible for resolving sensitive guest situations on an individual basis through telephone calls, email, or special interactions. Converses and interact with guest about complaints and direct other employees as needed, or works directly with guest to resolve the concern. Coordinates with Lodging Manager to establish and maintain budgets for departmental needs and staff development incentives, and recognition items. Performs front desk duties as needed in the absence of Lodging Manager to ensure operational continuity. Supports and explain management programs to subordinates. Implements corrective actions within authority to resolve work issues. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12386652

Requirements

• This position requires the incumbent to complete a background investigation with favorable results.
• Must meet state and legal age requirement for sale of alcoholic beverages.
• Must be able to work a regular or rotating schedule that may include evening or nights, weekends, and holidays.

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 04/23/2024 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Experience demonstrating functional experience in front desk operations to include cashier and general office work for hotel/lodging facility. Skill using a property management system; communicating instructions (verbal/written); analyzing operational issues then developing and implementing solutions. Ability in resolving customer complaints; applying management methods and techniques (i.e., leading a team in accomplishing work; evaluating performance; creating work scheduled, etc.).

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Contacts

• Address Duke Field Sustainment Services Flight AFSVC/VIRF AFRC HR 2261 Hughes Ave, Suite 156 Lackland AFB, TX 78236-9852 US
• Name: AF Reserve Command NAF HR Office
• Email: [email protected]