The initial stage of the Best Qualified (BQ) process will consist of a review and scoring of the applicant's package in relation to relevant experience as outlined in the job announcement and rating factors established in this crediting plan.

Duties

Major Duties : This position provides support to the HR Liaison at the Winston Salem VA Regional Office in all personnel management functions (i.e. training, employee/labor relations, employee benefits, staffing, etc.) and serves as back up administrative support to the Office of the Director on an as needed basis. Staffing Support Answers inquiries from applicants regarding such matters as the status of recruitment, kinds of vacancies in the divisions serviced, procedures for filing an application, receipt and disposition of applications, and general questions concerning federal employment. Coordinates the receipt of required documents from applicants. Assists HR Program Specialists with-in processing of new employees and preparation for new employee orientation sessions. Assist separating employees process out and explains separation actions. Employee Benefits Support .Provides basic information to employees concerning the Federal Employee Health Benefits Program (FEHB), Federal Employees Group Life Insurance (FEGLI) and Thrift Savings Plan (TSP), and routine retirement actions. Provides resources for eligibility requirements, effective dates, the enrollment process, and basic features (i.e. cost, coverage, time limits for filing, qualifying events, etc). Provides assistance to HR Program Specialist and employees regarding any difficult or unique situations that may occur with employee benefits. Employee and Labor Relations Support Performs work in support of an employee relations function. Performs limited technical projects such as reporting, tracking, compiling files, and case preparation. Must be aware of the time limits and forms required for filing complaints in various forums (i.e. grievances, EEO, MSPB, etc). Maintains logs of disciplinary actions at the RO to reflect the penalties for disciplinary actions so that "like penalties for like offenses" analyses can be made by HR Liaison and OGC. Processes Verification of Employment inquiries. AdministrativeDuties Receives telephone calls and visitors. Determines the nature of business and using judgment and discretion, assists the callers by answering questions or referring to the appropriate staff member. Receives and reviews all incoming mail, establishing controls on certain items and retaining items of importance for the personal attention of the HR Supervisor. Assures that the action responses are made timely by appropriate staff member and provides any required background information. Researches files for information to be used in replies or reports requested from HR. Makes all arrangements needed for visits, meetings, and trainings including securing a room, requesting technical assistance with visual and audio aids, setting up digital invites, preparing tracking sign-in sheets, etc. Serves as the HR office supply clerk. Maintains inventory of office supplies and makes supply requests as necessary. Serves as backup to the Director's office clerical staff as needed. Performs other duties as assigned. Promotion Potential: Yes, promotion potential to the GS-07. Work Schedule: Monday-Friday 8:00am-4:30pm Compressed/Flexible: Not Available Telework: Available Virtual: This is not a virtual position. Position Description/PD#: 41142A,41141A,41140A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Physical Requirements: The work requires walking, carrying light items such as paper files and books, and use of the full range of modem office equipment. The work may involve lifting various materials such as training materials as well as various supplies. Incumbent is required to assist with scheduling and occasionally physical set-up of facility training rooms (arranging of chairs, presentation equipment, etc.)

Requirements

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/01/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-05 position, you must have served 52 weeks at the GS-04. For a GS-06 position, you must have served 52 weeks at the GS-05. For a GS-07 position, you must have served 52 weeks at the GS-05 or GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Explaining human resources policies and procedures to employees Advising employees on general information relating to benefits and other human resources processes Supporting recruitment efforts such as attending job fairs or answering applicant questions You will be rated on the following Competencies for this position: Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work Written Communication: Expresses facts and ideas in writing in a succinct and organized manner. Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Flexibility: Is open to change and new information; adapts behavior and work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with pressure and ambiguity. Integrity/Honesty: : Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy. Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, cooperation, concern, and politeness to others; relates well to different people from varied backgrounds and different situations. Oral Communications: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Technical Competence: Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Winston-Salem Regional Benefit Office Federal Building, 251N. Main St Winston-Salem, NC 27155 US
• Name: Aerial Foster
• Phone: 601-364-7271
• Email: [email protected]