This position will be assigned to the Air Force Service Center at Port San Antonio, TX. This is a regular full-time category position with guaranteed 40 hrs. per week. Employees appointed to a regular category position are eligible for benefits.

Duties

Assists with the administration of the group insurance program for active and former employees. Explains eligibility criteria, plan provisions and policy procedures to NAF-HRs, payroll offices, and active/former employees. Responds to requests for continuing coverage and processes enrollments and payroll deductions. This includes, but is not limited to, determining eligibility, verifying documentation, corresponding with applicants and/or NAF-HRs, enrolling applicants in appropriate programs, and establishing payment and participant files. Notifies participants and contractors of loss of coverage. Processes required termination forms and corresponding with participants about alternative insurance coverage. Prepares/processes death claims for deceased participants. Verifies status forms/identification cards from contractors and processes corrections as required. Researches/resolves problem cases, assists with announcement/implementation of program changes, and corresponds with insurance contractors as needed. Orders supplies from contractors and responds to requests for supplies from NAF-HR offices and participants. Maintains familiarity with Retirement Plan administration to timely react to plan changes affecting annuitants enrolled in the continuing coverage programs. Reduces retiree life insurance coverage and processes related changes. Assist with accounts receivable duties to include bi-weekly and monthly reconciliation of active contributions and retiree payments, updating spreadsheets, recording payments, sending late payment notices, and preparing monthly premium statements of amounts due from or owed to participants resulting from erroneous payments. Administers benefits database, to include inputting and updating data, maintaining familiarity with database design, performing backup procedures, submitting system change requests, and reporting malfunctions. Assist with development/maintenance of website information. Assists with decision making and administrative support for the DoD Portability Program. Prepares and conducts training and briefs for field staff regarding group insurance programs, plans, policies, and procedures. Has contact, communication, and coordination with NAF employees at all echelons to include installation-level NAF-HRs, attorneys, contractors, and active/retired plan participants and family members, as well as other DoD agencies. May be required to performs other related duties as assigned. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12384622

Requirements

• This position requires the incumbent to complete a background investigation with favorable results.
• This position may require the incumbent to perform official travel.
• Applicant must be a U.S. Citizen or a Legal U.S. Resident for a minimum of 3 years and must reside in/around the area as noted in the Job Opportunity Announcement.

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 05/01/2024 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Experience working with health/life insurance programs, concepts, laws, claims adjudication procedures and medical/insurance terminology. Experience with managing and executing multiple projects simultaneously. Progressively responsible experience with MS Office application software, computer databases, spreadsheets, and power point presentation. Knowledge, Skills and Abilities (KSA's): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: Excellent written/verbal communication skills. Perform independently and resolve problems/variances on own initiative applying sound judgement and providing alternative solutions. Demonstrate knowledge skills and abilities to design and create financial management reports. Knowledge of employee benefit plans. **NOTE: Those qualified applicants who meet both the minimum qualification requirement(s) and highly preferred criteria(s) will be considered best qualified for this position and will be referred to the selecting official(s) first for consideration. All other applicants will be referred as needed and requested by the selecting official(s). **Reminder to Applicants: Your experience has to be clearly identified in your resume in order to receive consideration. If your resume does not provide enough information regarding your work history for us to make a creditable qualification determination, your application package may be rendered disqualified and you will no longer be considered for this position. (Format example: Employer name, position title, beginning and ending dates of employment, with summary of duties, etc.)

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Contacts

• Address AFSVC Installation Support AFSVC/VI 2261 Hughes Ave, Suite #156 Lackland AFB, TX 78236-9852 US
• Name: AFSVC HQ NAF HR Office
• Email: [email protected]