This position is located in Saint-Gaudens National Historical Park, in the Administration Division. This is a permanent full-time position with promotion potential to the GS-11 level. GS-07 salary range: $57,913 - $75,289 GS-09 salary range: $68,272 - $88,752 Open to the first 100 applicants or until 04/29/2024 whichever comes first. All applications submitted by 11:59 (EST) on the closing day will receive consideration.

Duties

This position is duty stationed in Cornish, New Hampshire, at Saint-Gaudens National Historical Park. The position supports employees located at Saint-Gaudens National Historic Park in Cornish, NH; Marsh-Billings-Rockefeller National Historical Park in Woodstock, Vermont; Springfield Armory National Historic Site in Springfield, Massachusetts; Coltsville National Historical Park in Hartford, Connecticut and Weir Farm National Historical Park in Wilton, CT. Travel between the parks is expected 1-4 days per month. Provides assistance and support for assignments and projects relative to the delivery of customer support services. Assists higher-graded specialists in identifying and resolving issues and problems as they arise. At this developmental level assists others by performing specific tasks associated with the following: Diagnoses and resolves problems in response to customer reported incidents; reports, responds to and resolves customer requests; installs, configures, and tests software and hardware for customers; interacts with customers to identify issues and troubleshoot problems. Participates in the planning and delivery of a full range of customer support IT services and evaluates effectiveness of support services. Presents formal and informal training, guidance and assistance to customers; provides advice and guidance to customers requesting information on policies and procedures. Updates and maintains support ticketing/tracking systems to track and identify customer needs. Assists with development of specifications, work statements, and evaluation criteria for procurements and/or financial assistance awards for IT, radios, telephones, and other equipment. The position is located in Cornish, New Hampshire, which is a rural area. The nearest community is Windsor, Vermont, which is three miles away. Windsor has a population of approximately 3,500 and amenities such as a hospital, churches, restaurants, stores, transportation, etc. Larger nearby communities include Lebanon, NH (11 miles north) and Claremont, NH (10 miles south). Lebanon and Claremont both have all standard services and amenities. Hanover, NH, home of Dartmouth College, is a college town with a variety of amenities. Woodstock, Vermont, is located approximately 25 minutes from Cornish. Woodstock is a picturesque New England village with a historic downtown area. Temperatures in the area range from -10 F to +40 F in the winter and +50 F to +95 F in the summer. Precipitation is approximately 35 inches annually. Saint-Gaudens NHP, New Hampshire's only national park consists of 190 acres including the home (Aspet), gardens, and studios of Augustus Saint-Gaudens (1848-1907). As one of America's foremost sculptors, he is best known for his public monuments including the Sherman and Farragut monuments in New York City, the Shaw Memorial in Boston, MA, the Standing and Seated Lincoln Memorials in Chicago, IL, as well as the 1907 ten and twenty dollar gold coins and over 100 portrait reliefs. Aspet was his summer residence from 1885-1897, and his permanent home from 1900 until his death in 1907. In partnership with the Saint-Gaudens Memorial, the site promotes the arts through exhibitions, special events, and programs as a living tribute to the sculptor. Located in Cornish, New Hampshire, the site is one of only two national parks dedicated to a visual artist. There are two hiking trails that explore the park's natural areas. For more information about this park, visit www.nps.gov/saga. Duties will be developmental in nature when filled below the full performance level.

Requirements

Qualifications

All qualifications must be met by the closing date of this announcement-04/29/2024-unless otherwise stated in this vacancy announcement. Credit will be given for all appropriate qualifying experience. For current Federal employees, if hours worked per week are not included on your resume, you must submit a non-award SF-50 as part of your application to be used to validate your work schedule and determine the amount of specialized experience that you will be granted. An award SF-50 will not be acceptable documentation for which to consider your amount of qualifying experience. For all other applicants who are not current federal employees, your resume must state either "full-time" (or "40 hours a week") or "part-time" with the number of hours worked per week to ensure proper crediting of specialized experience. For periods of time that reflect military service, the DD-214 or Statement of Service is sufficient to meet the full and/or part-time hours requirement as the service dates will be reflected. To qualify for this position at the GS-07 grade level, you must possess at least one of the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-5 grade level in the Federal service (obtained in either the public or private sectors). This experience includes providing assistance and support in coordinating customer support activities sufficient to receive, respond to and ensure complete resolution of desktop computer issues; providing routine advice, guidance and training related to software, IT systems or equipment to enhance customer knowledge, as well as to prevent recurring help desk inquiries; -AND- must show proficiency related to Attention to Detail; Customer Service; Oral Communication, and Problem Solving. You must include hours per week worked. -OR- EDUCATION: Successful completion of at least 1 full year of graduate level education, -OR- I possess a Bachelor's degree with at least 24 semester hours in computer science, information systems management, information science, engineering, mathematics, operations research, statistics, or technology management or degree field that provided a minimum of 24 semester hours in one or more of the fields identified above AND meet the criteria for Superior Academic Achievement (S.A.A.) as evidenced by one of the three following methods: I am in the upper third of my graduating class in the college, university, or major subdivision, such as the College of Liberal Arts or the School of Business Administration, based on completed courses; OR I have a GPA 3.0 or higher out of a possible 4.0 computed based on 4 years of education, or as computed based on courses completed during the final 2 years of the curriculum, or 3.5 or higher out of a possible 4.0 ("B+" or better) based on the average of the required courses completed in my major field or the required courses in the major field completed during the final 2 years of the curriculum; OR I am a member in one of the national scholastic honor societies. You must include transcripts. -OR- Successful completion of a combination of education and experience as described above. You must include transcripts. To qualify for this position at the GS-09 grade level, you must possess at least one of the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-07 grade level in the Federal service (obtained in either the public or private sectors). This experience includes coordinating customer support activities sufficient to receive, respond to and ensure complete resolution of desktop computer issues; providing software, IT systems or equipment guidance and/or training to enhance customer knowledge, as well as to prevent recurring help desk inquiries; -AND- must show proficiency related to Attention to Detail; Customer Service; Oral Communication, and Problem Solving. You must include hours per week worked. -OR- EDUCATION: Successful completion of a master's degree or equivalent graduate degree -OR- 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree in computer science, information systems management, information science, engineering, mathematics, operations research, statistics, or technology management or degree field that provided a minimum of 24 semester hours in one or more of the fields identified above. You must include transcripts. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

To qualify based on education, you must submit a legible copy of transcripts from an accredited institution with your name, school name, credit hours, course level, major(s), and grade-point average or class ranking. Transcripts do not need to be official, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work.

If you are using education completed in foreign colleges or universities to meet qualification requirements, you must show that your education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.

Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) must be well qualified for the position to receive consideration for special priority selection. Well qualified means that the applicant meets the following: OPM qualification standards for the position; all selective placement factors, where applicable; special qualifying conditions that OPM has approved for the position, where applicable; is physically qualified with reasonable accommodation, where appropriate to satisfactorily perform the duties of the position upon entry; and is rated by the organization at least at the well qualified level on all competencies. Federal employees seeking CTAP/ICTAP eligibility must submit proof that they meet the requirements of 5 CFR 330.605(2) for CTAP or 5 CFR 330.704 for ICTAP. This includes a copy of the agency notice, a copy of their most recent Performance Rating, and a copy of their most recent SF-50 noting current position, grade level, and duty location. Please annotate your application to reflect that you are applying as a CTAP/ICTAP eligible. If you are selected for Federal employment, you will be required to fill out a Declaration of Federal Employment, OF-306, prior to being appointed to determine your suitability for Federal employment and to authorize a background investigation. Failing to answer all questions truthfully and completely or providing false statements on your application may be grounds for not hiring you, or for firing you after you begin work. Also, you may be punished by fine or imprisonment (U.S. Code, Title 18, section 1001).

Contacts

• Address Saint-Gaudens National Historical Park 139 Saint-Gaudens Road Cornish, NH 03745-9704 US
• Name: Lena Jackson
• Phone: (617) 999-0793
• Email: [email protected]