This position serves as a Supervisory Information Technology Specialist with primary focus on specialized scientific and laboratory endpoint IT support for both APHIS and Agricultural Research Service (ARS) users at NBAF or NCAH in a combined services environment. This position is responsible for managing the resources, providing analysis of needs and customer service, and supervising the Endpoint Support staff within the assigned laboratory.

Duties

The duties may include, but are not limited to: Assigns and reviews the work of staff to ensure timely performance, soundness, and value. Monitors the progress of work, including adherence to methods and procedures, and prioritization of the work, including the development of assignments and schedules. Gives advice or instruction to employees on both work and administrative matters; initiates formal personnel actions for such matters as the retention of probationary employees, career promotions, and details of position responsibilities. Evaluates subordinates through annual performance ratings and initiates formal award recommendations based on job performance. With approval of higher level management, issues formal warnings and reprimands as necessary; initiates recruitment action for job vacancies; evaluates applications, conducts interviews, and recommends selections. Supports implementation of Agency compliant physical security measures, software security measures, and management controls. Participates in the formulation of strategic and operational plans, goals and objectives for APHIS Customer Support service delivery, as well as individual program goals. Assesses, analyzes, and documents customer needs for IT applications, systems, and services based on customer interviews and established requirements.

Requirements

• You must be a US Citizen or US National.
• Individuals who were born male after 12/31/1959 must be Selective Service registered or exempt.
• Subject to satisfactory adjudication of background investigation and/or fingerprint check.
• Successful completion of one year probationary period, unless previously served.
• Subject to one year supervisory/managerial probationary period unless prior service is creditable. New USDA supervisors must successfully complete all components of the required training program before the end of their probationary period.
• Direct Deposit: Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution.
• Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit https://www.e-verify.gov/.
• Testing Designated Position: Selectee must submit to a urinalysis to screen for illegal drug use prior to appointment and random testing thereafter. Final appointment and continued employment is conditional on negative results for illegal drug use.
• Subject to a Criminal Justice Information Services (CJIS) background check for working with Select Agent data.

Qualifications

Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including time-in-grade restrictions, specialized experience and/or education, as defined below. TIME-IN-GRADE: Current federal employees applying for a promotion opportunity must meet time-in-grade (TIG) requirement of 52 weeks of service at the next lower grade level in the normal line of progression for the position being filled. FOR THE GS-13 LEVEL: Applicants must have one year of specialized experience (equivalent to the GS-12 level) that may have been obtained in the private or public (local, county, state, Federal) sectors which demonstrates: Leading multidisciplinary team of IT specialists providing support in an enterprise environment. Gathering information and developing recommendations for IT solutions to help better achieve the organization's objectives. Using enterprise level helpdesk or incident management software Note: There is no education substitution for this grade level. In addition, all applicants qualifying based on experience must have IT-related experience demonstrating each of the four competencies listed below. Applicants must demonstrate possession of these competencies within the body of the resume; no separate statements addressing them are required. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

This position does not have an education qualification requirement.

Contacts

• Address Animal and Plant Health Inspection Service USDA APHIS MRPBS 250 Marquette Avenue, Suite 410 Minneapolis, MN 55401 US
• Name: MRP Human Resources
• Phone: 612-336-3227
• Email: [email protected]