The James A Haley VA Medical Center located in Tampa FL is currently recruiting for one Program Support Assistant (PSA). The incumbent functions as the PSA to the Nursing Ambulatory care service, under the telehealth nursing leadership.

Duties

Duties include but are not limited to: Trouble shooting and maintaining Remote Patient Monitor- Home Telehealth equipment, assisting with enrollment and disenrollment and tracking non-responders. The program assistant documents Home Telehealth activities as appropriate. Other administrative responsibilities include data entry, telephone answering, set up and assist with VVC appts, tracking supply processing, primary data pulls and miscellaneous reports. Schedules for Clinical Video Telehealth Services, Store and Forward consultation and other Telehealth clinics as assigned. Work requires an in-depth understanding of the mission and how the functional areas interrelate along with a broad understanding and procedural knowledge of personnel and information processing so that the employee can perform duties and advise on how to apply processing procedures. Independently prepares correspondence, memoranda, station memoranda, internal policies, protocols, and standard operating policies in a final format in accordance with applicable regulations and guidance. Maintains the Master Calendar for all conference and group room activities. Should keep staff aware of records management requirements. Assists telehealth leadership with quality management and quality improvement initiatives. Reviews medical records and runs reports from Power BI report Server and other data sources to track service performance measures and QM indicators as directed. Works directly with Telehealth Leadership and other program support staff to assure ongoing progress with performance improvement efforts and documentation of efforts including monitoring reporting as well as maintenance of comparable levels of care throughout the facility. Work Schedule: Monday - Friday 7:30am-4pm Position Description Title/PD#: Telehealth Program Support Asst (OA)/PD05314A Physical Requirements: The incumbent must have the ability to complete all 12 hours of PMDB training to have a full understanding of the techniques and methods involved, to actively train staff in all parts of PMDB as needed. This will require physical effort, standing, walking, bending, sitting, and hands on therapeutic containment activity with patients or employees during demonstrations of the techniques. The Telehealth PSA maintains an active Basic Life Support Certification.

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. GS-06 grade level: One year of specialized experience (equivalent to the GS-05 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes but not limited to: experience where you were responsible for providing administrative support; collecting, compiling and tracking data and information; processing documents and reports; establishing, updating and maintaining office files and records; performing automation duties using such software applications such as word processing, spreadsheet, electronic mail, desktop publishing, calendar, database and/or graphics; answering telephones, referring visitors, and providing information. Note: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hour worked per week. There is no educational substitution for the GS-06 level. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

This job does not have an education qualification requirement.

Contacts

• Address James A Haley Veterans Hospital 13000 Bruce B. Downs Boulevard Tampa, FL 33612 US
• Name: Amanda Barrios
• Phone: (717) 272-6621 X4953
• Email: [email protected]