The Veterans Service Representative (Rating) works as an employee in the Decision Review Operations Center (DROC) at the Seattle Regional Office. The RVSR explains benefit programs and entitlement criteria, analyzes claims materials, identifies issues, gathers relevant evidence, conducts interviews, adjudicates claims, and inputs data necessary to generate the award and notification letter to the veteran describing the decision and the reason for it.

Requirements

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/17/2024. To qualify for GS-09: You must possess at least one year of specialized experience equivalent to the GS-07 level in the Federal service that includes the following: Gathering or requesting evidence to respond to claimant inquiries for federal, state, or local benefits in areas such as but not limited to: burial benefits, education benefits, monetary benefits, welfare benefits, housing benefits and various other federal, state, or local programs. OR, A Master's or equivalent graduate degree, 2 full years of progressively higher-level graduate education leading to such a degree, or LL.B. or J.D., if related fields of study. (You must provide transcripts). OR, a combination of specialized experience and education as described, when combined, equal 100% of the total requirement. NOTE: The first year of graduate study is not qualifying for GS-9. (To compute the percentage, divide your total months of qualifying experience by 12. Then divide your semester hours of graduate education beyond one year by 18. Add the two percentages. The total percentage must equal at least 100 percent to qualify. You must provide supporting transcripts.) To qualify for GS-10: You must possess at least one year of specialized experience equivalent to the GS-09 level in the Federal service that includes the following: Assisting claimants with applications for federal, state, or local benefits in areas such as but not limited to: burial benefits, education benefits, monetary benefits, welfare benefits, housing benefits and various other federal, state, or local programs; and Identifying errors, inconsistencies, or omissions in federal or state-administered benefits request package. OR, Two and a half years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree. Graduate level education must demonstrate the competencies necessary to do the work of the position. OR, a combination of specialized experience and education as described, when combined, equal 100% of the total requirement. (To compute the percentage, divide your total months of qualifying experience by 12. Then divide your semester hours of graduate education beyond two years by 18. Add the two percentages. The total percentage must equal at least 100 percent to qualify. You must provide supporting transcripts.) GS-11 grade level: You must possess at least one year of specialized experience equivalent to the GS-10 level in the Federal service that includes the following: Explaining federal or state-administered benefits decisions to claimants to help them gain an understanding of claim determinations; and Evaluating evidence and allegations to draw sound conclusions regarding benefit claims. OR, successfully completed aPh.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. (Must submit transcripts.) OR, a combination of specialized experience and education as described, when combined, equal 100% of the total requirement. (To compute the percentage, divide your total months of qualifying experience by 12. Then divide your semester hours of graduate education beyond two and a half years by 18. Add the two percentages. The total percentage must equal at least 100 percent to qualify. You must provide supporting transcripts.) Specialized Experience: GS-12: You qualify for the GS-12 grade level if you possess one year of full-time specialized experience comparable in scope and responsibility to the GS-11 grade level in the Federal service (obtained in either the public or private sectors). This experience must include: Determining the eligibility for federal, state, or local administered benefits, such as: disability, education, housing, medical and/or veterans' benefits; and Applying federal or state laws to process claims pertaining to an employment, disability, or benefit program. There is no educational substitution for the GS-12 level. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. If you are claiming education as any part of your qualifications for this position, you must submit an official transcript, unofficial transcript, or a list including courses, grades earned, completion dates, and quarter and semester hours earned.

When using a combination of education and specialized experience, only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at the GS-9, GS-10, and GS-11 grade levels. Graduate level education must demonstrate the competencies necessary to do the work of the position.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Seattle Regional Benefit Office 915 2nd Avenue Seattle, WA 98174 US
• Name: Katie Sherlock
• Email: [email protected]