About the Position: This position is located at Fairchild Air Force Base in Spokane County, WA. This is a Direct Hire Solicitation.

Duties

Track short- and long-range goals for the Patient Centered Medical Home as they relate to the Military Treatment Facility’s goals and objectives. Evaluate management or program operations to identifying problems from collected data and select solutions from alternatives in guidelines and precedent cases. Monitor customer satisfaction and use information to make recommendations to improve processes. Use automated systems to generate reports, presentations, and extract data from systems to assist in data collection and review. Identify trends, patterns, and problem areas and develop alternative courses of action from guidelines or precedents to meet strategic plan objectives and policies. Assess customer service feedback, addressing customer service issues/challenges, and providing recommendations on improving customer services/relations. Make arrangements with medical staff and medical facility departments, clinics, or services to prepare schedule of patient appointments.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• A Personnel Security Investigation is required.
• A one-year probationary period is required if the selectee has not previously met this requirement.
• Selectees will be required to sign a statement (Condition of Employment) consenting to seasonal influenza vaccinations or must provide a recognized exemption.
• Immunization screening is required. Hepatitis B immunization is required for all positions with direct patient contact. Applicants may be required to show proof of other immunizations depending on the type of position.
• Must be able to obtain and maintain current Basic Life Support (BLS) certification through the American Red Cross or American Heart Association. Advanced certification (e.g., ALS) does not supersede BLS.
• Applicants may be required to fulfill non-privileged professional credential requirements.

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Qualifications for Medical Support Assistant (Office Automation): Specialized Experience: One year of specialized experience which includes assessment of program/clinic operations to identify problem areas and make recommendations for improvement.This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06). OR Education: One full year of graduate level education in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position,such as Business, Communications, Medical Office Administration, Healthcare or Public Administration. (Note: You must attach a copy of your transcripts.) OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) by 18. Add the two percentages. Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications.

Contacts

• Address JT-DHA-DD83CA DHA STAND-ALONE MKT-FAIRCHILD AFB DO NOT CONTACT FAIRCHILD AFB, WA 99011 US
• Name: Army Applicant Help Desk