This position is located at Unaccompanied Housing (UH) at Naval Air Station Jacksonville. The incumbent will provide on-site management for assigned buildings.

Duties

Escort new residents to their unit or room, when possible. Conduct a new resident visit to review the assigned furnishings and equipment inventory and help orient residents to their new accommodations, including building or campus common areas and amenities. If unable to conduct the new resident visit at check-in, conduct the visit as soon as possible as schedules permit. Manage the check-out of cleaning equipment (e.g., vacuums) to residents, as necessary, to effectively clean and maintain their rooms. Conduct daily facility assessments of the facility exterior and grounds as well as all common areas (i.e., lounges, laundry rooms, common kitchens, public restrooms, etc.). Verify that vacant or unassigned units or rooms are ready for occupancy. Monitor the performance of custodial contractors where applicable. Conduct room inspection visits of all occupied or assigned permanent party spaces, at least quarterly, following entry protocols specified in chapter 6 of the Unaccompanied Housing Operations Manual and CNIC Note 11103 (Unaccompanied Housing Inspection Program). These inspection visits serve as an opportunity to converse with residents; provide updates on the status of any outstanding trouble calls; inspect fire safety equipment (e.g., smoke detectors, carbon monoxide alarms, fire sprinklers, etc.); verify material condition of the unit or room and assigned furniture fixtures and equipment (FF&E); and ensure compliance with UH rules and regulations. Report any signs of property damage or violation of UH rules and regulations, along with visit findings, to the complex manger or UH manager, as appropriate. Serve as an escort for anyone that is not a resident, to include: tenant commands, Public Works (PW), Security, Fire, Environmental Protect Medical Unit (EPMU) personnel, UH Assessment Program contractors and touring visitors. Enforce local UH guest and visitor policies. Ensuring guests are escorted at all times by a building resident, UH staff member or Resident Advisor (RA).Coordinating resident trouble calls and submitting work requests as necessary. Ensures security of all residents is maintained at all times. Coordinating with the complex manager, facility liaison or PW staff concerning maintenance problems regarding the interior, exterior or grounds and outstanding trouble calls in their assigned building(s). Performing minor preventive maintenance to furnishings and appliances to ensure compliance with warranties and to maintain functionality. This may include changing clock batteries; changing light bulbs in fixtures that are accessible with no more than a six-foot ladder; lubricating the locks and hinges on doors; tightening furnishings hardware and screws; minor furnishings repairs, such as gluing joints and cleaning lint traps on dryer vents; etc. Coordinate dormitory maintenance requirements with the dormitory manger or training command representatives, as necessary. Conduct RA facility training and ensuring the completion date is entered in Enterprise Military Housing (eMH). Conduct Furniture Fixtures and Equipment (FF&E) inventories and bar coding of furnishings, equipment and rooms as needed. Maintain control of FF&E in vacant or unassigned units or rooms in assigned UH building(s). Support the annual Tenant Satisfaction Survey (TSS) with distribution of surveys and development of action plans based upon survey results. Use Unaccompanied Housing Operations Manual (CNIC M-11103.2 Appendix F) facilitating the new resident orientation brief, if designated by the UH manager. Ensure resident's privacy is maintained at all times. Provide quality customer service for all internal and external customers, presenting neat, clean and professional appearance at all times. Other duties as assigned.

Requirements

• Must meet Federal Employment suitability requirements and successful completion of background investigation. Background investigations are conducted using fingerprint identification and completion of background inquiry forms.
• Must successfully pass the E-verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• You must go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9.
• May be required to pass pre-employment examinations.
• Must provide proof of U.S. Citizenship or U.S. National.
• Must possess a valid state driver's license.
• Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
• Candidates must reside within a 50-mile radius of 32212 at time of applying. Addresses on USAJOBS profile and resume must reflect a local address.
• Must be able to do considerably standing, bending, walking, pushing, pulling and climbing.
• Must have ability to perform moderately strenuous physical labor as unassisted lifting, moving and carrying of supplies and equipment weighing up to 45 pounds (100 assisted) is required.
• May be required to climb/descend stairs and properly placed step ladders.
• The staff member may be recalled to duty and/or required to work overtime, including on an emergency basis.

Qualifications

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs. In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities, to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities, as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. All non-government positions identified on your resume must include complete address and to and from dates. Government positions must include pay plan, series, grade, to and from dates and address of the agency/organization. Specialized experience must demonstrate the following: Preferred 12 months of work experience that demonstrates knowledge of the basic principles, concepts, standards and regulations of customer service. Must be skilled in the use of a personal computer and Microsoft Office applications. Must possess basic math and reading skills. You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. As part of the application process, you must complete and submit an occupational questionnaire and your RESUME MUST SUPPORT AND VALIDATE YOUR ANSWERS or you may be removed from consideration. ONLY THE MOST HIGHLY QUALIFIED CANDIDATES WILL BE REFERRED. IF MANAGEMENT DOES NOT WISH TO SELECT A HIGHLY QUALIFIED CANDIDATE, THEY MAY REQUEST A REFERRAL LIST INCLUDING WELL OR QUALIFIED APPLICANTS. Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility. PLEASE READ THIS VACANCY ANNOUNCEMENT IN ITS ENTIRETY TO ENSURE ALL REQUIREMENTS ARE ADDRESSED IN YOUR APPLICATION PACKAGE. RELOCATION AUTHORIZED NO Payment of Permanent Change of Station (PCS) is authorized, based on a determination that a PCS move is not in the Government interest KEY REQUIREMENTS/CONDITIONS OF EMPLOYMENT You must be a US Citizen. Males must be registered or exempt from Selective Service. https://www.sss.gov/register/ Selectee must be determined suitable for federal employment. Selectee may be required to successfully complete a probationary period. Selectee is required to participate in the direct deposit pay program. Social Security Card is required. Satisfactorily complete an employment verification (E-VERIFY) check. A favorable background is a requirement of this position. Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal. NOTE: Applicants have the ability to perform an E-Verify Self Check to confirm employment eligibility at http://www.uscis.gov/mye-verify/self-check. Although a Self-Check is not mandatory, it can be a useful tool for applicants to find out if there is a problem with their employment eligibility records and resolve any issues before taking a job.

Education

This position does not have a positive education requirement.

Contacts

• Address NAS Jacksonville Bldg 1 Langley Ave Jacksonville, FL 32212 US
• Name: Rode Underwood
• Email: [email protected]