Who may apply: This announcement is open to all U.S. Citizens Position located in: Info & Tech Dir., Payroll Services, Payroll Support Systems, Travel Systems - ZTBDD View pay rates at OPM pay tables https://www.opm.gov/policy-data-oversight/pay-leave/salaries-wages/

Duties

Serves as the first point of contact for Integrated Automated Travel System (IATS) customers needing assistance. Ensures that inquiries and problems concerning end-user computer hardware and software are expeditiously resolved. Evaluates test results, limitations, and takes appropriate corrective actions. Participates in all major software releases into IATS.

Requirements

• U.S. Citizenship or National
• Suitable for Federal Employment
• Registered for Selective Service (if applicable)
• This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.

Qualifications

Resumes for federal government positions need more detailed work descriptions and accomplishments than a typical private sector resume. Please be sure to clearly describe the full scope of your work experiences in your resume. Basic Requirement: Applicants must have IT-related experience demonstrating the following competencies appropriate to, or above, the level of this position. Your resume and work experience should clearly support your ability to meet these competencies and will be evaluated as part of the entire application process. Attention to Detail- experience reviewing my own information technology-related work or data to ensure accuracy, completeness, and consistency with standards. My work or the data that I produce is typically reviewed by my supervisor or another colleague Customer Service- experience having brief contact with customers to provide information about available information technology products and services and providing customers with standard products or routine services to address information technology needs Oral Communication- experience informing my supervisor and other IT staff of the status of information technology systems, projects, or daily operations, including the status of information technology systems, projects, or daily operations, including the communication of basic technical information to a non-technical audience Problem Solving- identifying or selecting from a number of alternatives to address routine information technology-related issues by gathering and applying information from standard sources that provide a limited number of solutions FOR ENTRY AT THE GS-07 LEVEL: In addition to the Basic Competency Requirements listed above: One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade GS-05 in the federal service, which demonstrates the ability to perform the duties of the position, is required. Specialized experience is defined as: Assisting senior specialist in providing analysis and implementation of software and automated systems; and applying basic IT principles and practices to assist in providing software and systems development support. FOR ENTRY AT THE GS-09 LEVEL: In addition to the Basic Competency Requirements listed above: One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade GS-07 in the federal service, which demonstrates the ability to perform the duties of the position, is required. Specialized experience is defined as: Delivering customer support to system users and issue resolution of software and automated systems; and assisting with software releases and analyzing system test results in order to provide input for corrective action. FOR ENTRY AT THE GS-11 LEVEL: In addition to the Basic Competency Requirements listed above: One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade GS-09 in the federal service, which demonstrates the ability to perform the duties of the position, is required. Specialized experience is defined as: Delivering customer support to system users and issue resolution of software and automated systems; Managing all major software releases; and analyzing and researching test results to resolve issues identified in system testing. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You may qualify for consideration if meeting time-in grade, specialized experience, education requirement, 90 days after competitive appointment requirement, and all other qualification requirements within 30 calendar days after the closing date of the announcement, unless otherwise indicated on the announcement.

Education

Contacts

• Address DFAS - INFO AND TECHNOLOGY DIR OFFICE 4800 Mark Center Drive Alexandria, VA 22350 US
• Name: HR Customer Care Center
• Phone: (317) 212-0454
• Email: [email protected]