This position is located within Voluntary Services at the Central Alabama Veterans Healthcare System. This position is a 100% public contact position whose purpose is to help patients, visitors, and staff obtain information and directions needed to complete their business at the clinic. The ability to collaborate with the clinic volunteers and to support reception function is a crucial responsibility.

Duties

Major Duties: Provides information in person or on the telephone in response to inquiries concerning the identification, location, and general responsibilities of organization. Maintains the medical facility reception area, including up-to-date locator records, telephone directories, building floor-plans, organization pamphlets, and similar guides, records of visitors, inquiry tallies, directories of other government agencies that interface or otherwise work with the medical facility, local commercial transportation schedules, housing registers, and miscellaneous bulletin board items. Issues identification badges to visitors as applicable. Provides instructions on security regulations related to wearing of badges and showing of passes. Ensures visitor badges are retrieved at the end of visits. Obtains as evidence of appropriate identification; and explains security regulations on restrictions on packages and briefcases; applies specific instructions in the processing of other categories of visitors and issues special types of badges to special categories of individuals; arranges for escort service where required; refers unannounced visitors to officials in the organization; receives advance notices of meetings, conferences, etc. Uses office automation equipment such as computers, modems, printers, copiers, and FAX machines and software. Composes routine requests, memoranda, and transmittal and acknowledgement letters. Stores and retrieves documents or files, inserts and deletes text, and transmits and receives electronic mail. Performs other related duties as assigned. Work Schedule: Monday - Friday; 08:00am - 16:30pm Position Description/PD#: Information Receptionist/PD09283A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/07/2024. General Experience: 6 months of general experience or 1 year above high school. Examples of general experience: Progressively responsible clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the Information Receptionist position. OR Education and Experience Combination: Equivalent combinations of education and experience are qualifying for all grade levels and positions for which both education and experience are acceptable . KNOWLEDGE REQUIRED BY THE POSITION: Good general knowledge of the organization of the medical facility served; and the location of organizational units, functions, and key personnel. Good understanding of the nature and availability of publications, forms, and other general informational materials distributed by the Department. Good general knowledge of the organization and functions of other Government agencies, particularly those having similar or related programs. Ability to understand, use, and maintain directories, personnel lists, and other guides and references. You will be rated on the following Competencies for this position: Customer Service (Clerical/Technical)Interpersonal SkillsReasoning (Clerical/Technical) Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Not required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Central Alabama VA Medical Center-Montgomery 215 Perry Hill Road Montgomery, AL 36109 US
• Name: Barbara Wortman
• Phone: 2158235800
• Email: [email protected]