This position is located at Unaccompanied Housing at the Naval Support Activity Panama City, FL. with multiple front desk operations. The purpose of this position is to perform front desk management and supervisory duties of the front desk operation for the Housing Program.

Duties

Ensures security of all residents is maintained at all times. Ensures privacy of all residents is maintained at all times. Must possess a welcoming manner and a positive attitude; demonstrate effective communication skills; professionally interact with residents, leadership of tenant commands and with UH staff; answer questions regarding housing facilities; provide information regarding on-base facilities for service members. Provide assistance handling customer complaints, involving upper management as necessary. Provide quality customer service for all internal and external customers, presenting neat, clean and professional appearance at all times. Serve as the Enterprise Military Housing (eMH) system administrator alternate with the same responsibilities as the system administrator when the administrator is not available Ensure front desk clerks, duty-watch standers, and front desk supervisors provide courteous and expeditious UH assignments in a customer oriented and responsive manner. Manage, organize and train front desk clerks and supervisors to carry out their duties and responsibilities in an appropriate and professional manner. Approve all front desk schedules. Assign front desk clerks to various front desk duties and shifts to ensure work load / watch standing balance. Plan and schedule ongoing production oriented work for all front desk personnel on a daily, weekly, monthly, and quarterly basis adjusting staff levels as required to meet workload demand. Maintain key control, including controlling the issuing of emergency and master keys and maintaining the supply of blank resident key cards. Provide oversight of all key inventories and accountability records related to key control. Manage UH wait lists and ensure the UHARB has copies of the latest UH wait lists. Manage the preparation and submission, from the front desk supervisors, of daily, weekly, quarterly, and annual UH reports including: occupancy, unit or room availability, utilization, inventory, etc. Ensure the accuracy of the semi-annual inventory and utilization report. Ensure the timeliness and accuracy of front desk operations, correspondence and eMH data input and records. Ensure eMH reports are prepared, as required, for the daily management of Unaccompanied Housing (UH) (i.e. check-in, outstanding new resident orientation, vacant beds reports, etc.). Ensure unit or room assignments are made following guidance in Unaccompanied Housing Operations Manual (CNIC M-11103.2) and local policy. Per local guidance, approve resident-requested room changes and ensuring front desk clerks are properly documenting room transfers in eMH. Coordinate with tenant and training commands for required room blocks for returning commands, air wings, incoming classes, etc. Follow up on missed check outs and ensure that projected departures within upcoming 30 days are contacted to determine resident's intention. Participate in hiring front desk staff, evaluate and counsel staff, complete performance evaluations, approve leave requests, recommend performance awards, performing timekeeping and close out front desk clerks and supervisors timecards. Other duties as assigned.

Requirements

• Must meet Federal Employment suitability requirements and successful completion of background investigation. Background investigations are conducted using fingerprint identification and completion of background inquiry forms.
• Must successfully pass the E-verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• You must go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9.
• May be required to pass pre-employment examinations.
• Must provide proof of U.S. Citizenship or U.S. National.
• A valid State driver's license is required to operate motor vehicles.
• Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.

Qualifications

In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities, to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities, as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. All non-government positions identified on your resume must include complete address and to and from dates. Government positions must include pay plan, series, grade, to and from dates and address of the agency/organization. Specialized experience directly related to the duties described above. Qualifying experience must have been equivalent to the next lower level in the normal line of progression. Specialized experience must demonstrate the following: Preferred 12 months of supervisory experience that demonstrates knowledge of the basic principles, concepts, standards and regulations of customer service. Must be knowledgeable of and experienced in property management systems. Must be skilled in the use of a personal computer, Microsoft Office applications. Must possess basic math and reading skills. Must be able to communicate clearly and effectively both verbally and in writing in English. FACTOR 2 SUPERVISORY CONTROLS: The incumbent reports directly to and receives technical control and guidance from the Unaccompanied Housing (UH) Manager, Operations Manager or Housing Installation Program Manager (HIPM) and is charged with ensuring that established functions and policies for the front desk are implemented. The incumbent is given wide latitude in exercising independent initiative and judgement in the execution of duties and responsibilities related to the front desk operation. Incumbent is sufficiently knowledgeable of front desk operations to supervise recurring transactions. Receive general guidance, advice and suggested techniques for handling unusual, nonrecurring situations. The UH Manger, Operation Manager or Housing Installation Program Manager (HIPM) will provide guidance for handling unusual situations. FACTOR 3 GUIDELINES: The incumbent works under normal supervision. Incumbent is expected to perform daily work on own initiative and carry out assignments in accordance with DOD and Navy regulations. The UH Manger, Operation Manager or Housing Installation Program Manager (HIPM) will provide guidance for handling unusual situations. FACTOR 4 COMPLEXITY: The operation conducts business 24 hours a day, 365 days a year. Customer service is of the foremost importance in this position. Front desk personnel work various shifts. The incumbent, over a period of time, will be required to work each shift and must be trained to accomplish the variety of tasks. FACTOR 5 SCOPE AND EFFECT: The purpose of the work is to provide management of front desk operations and services. The work directly contributes to the service member's quality of life, mission readiness and contributes to job satisfaction and retention of valuable members. FACTOR 6 CONTACTS: Contacts include regional staff, all department heads, housing staff and tenant commands, especially those tenant commands personnel residing in the housing facilities. Some contact with contractors, vendors and representative of private industry. FACTOR 7 PURPOSE OF CONTACTS: Contacts are made to coordinate and / or obtain information relating to the front desk operations. FACTOR 8 PHYSICAL DEMANDS: Work is primarily performed in an office environment. Requirements include extended periods of standing, walking, and lifting/carrying objects up to 30 pounds. FACTOR 9 WORK ENVIRONMENT: Work is primarily performed indoors in areas that are normally have adequate heat, light and ventilation. SPECIAL REQUIREMENTS This position may be designated ALPHA personnel for inclement weather or in the interest of national security and may be required to report to work when other employees are excused. This position is subject to the possibility of working on weekends and holidays, as well as, rotating shifts, often consisting of other than normal duty hours. The staff maybe recalled to duty and/or required to work overtime, as necessary to meet mission requirements. May be required to have a valid state driver's license. Travel to other housing facilities maybe required within the normal scope of duties. Applicants will be notified when this is a requirement for appointment. The position is subject to a favorable National Agency Check (NAC). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. As part of the application process, you must complete and submit an occupational questionnaire and your RESUME MUST SUPPORT AND VALIDATE YOUR ANSWERS or you may be removed from consideration. ONLY THE MOST HIGHLY QUALIFIED CANDIDATES WILL BE REFERRED. IF MANAGEMENT DOES NOT WISH TO SELECT A HIGHLY QUALIFIED CANDIDATE, THEY MAY REQUEST A REFERRAL LIST INCLUDING WELL OR QUALIFIED APPLICANTS. Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility. PLEASE READ THIS VACANCY ANNOUNCEMENT IN ITS ENTIRETY TO ENSURE ALL REQUIREMENTS ARE ADDRESSED IN YOUR APPLICATION PACKAGE. RELOCATION AUTHORIZED NO Payment of Permanent Change of Station (PCS) is authorized, based on a determination that a PCS move is not in the Government interest KEY REQUIREMENTS/CONDITIONS OF EMPLOYMENT You must be a US Citizen. Males must be registered or exempt from Selective Service. https://www.sss.gov/register/ Selectee must be determined suitable for federal employment. Selectee may be required to successfully complete a probationary period. Selectee is required to participate in the direct deposit pay program. Social Security Card is required. Satisfactorily complete an employment verification (E-VERIFY) check. A favorable background is a requirement of this position. Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal. NOTE: Applicants have the ability to perform an E-Verify Self Check to confirm employment eligibility at http://www.uscis.gov/mye-verify/self-check. Although a Self-Check is not mandatory, it can be a useful tool for applicants to find out if there is a problem with their employment eligibility records and resolve any issues before taking a job.

Education

This position does not have a positive education requirement.

Contacts

• Address NSA Panama City 101 Vernon Ave Bldg 468 Panama City, FL 32407-7018 US
• Name: Karen Chi
• Phone: (850) 235-5737
• Email: [email protected]