This position is located with Bonneville Power Administration is in the Unified Communications (JNPC) of the Platform Services (JNP) organization of Enterprise Technology Operations Services (JN), Information Technology (J), Bonneville Power Administration (BPA). A successful candidate in the IT Specialist (SYSANALYSIS/SYSADMIN) position will serve as an IT specialist and technical expert for Unified Communications (VoIP and Video Teleconferencing technologies).

Duties

As a IT Specialist (SYSADMIN/SYSANALYSIS), you will:

Requirements

• Must be a U.S. Citizen or National.
• This employer participates in the e-Verify program.
• Males born after 12/31/1959 must be registered for Selective Service.
• Suitable for Federal employment, as determined by a background investigation.
• May be required to successfully complete a probationary period.
• This position does not support remote work. You will be required to report physically to the official reporting worksite as specified by the supervisor, but no less than 2 days per pay period.
• This position may require employee to be on-call.

Qualifications

BASIC REQUIREMENT: Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. To meet this requirement you must demonstrate proficiency in each of the four competencies listed above as follows: GS-13: Advanced - You can perform the actions associated with each of these competencies without assistance. You are recognized within your immediate organization as "a person to ask" when difficult questions arise regarding each of these competencies. Focus is on broad organizational/professional issues; You have consistently provided practical/relevant ideas and perspectives on process or practice improvements which may easily be implemented; You are capable of coaching others in the application of each of these competencies by translating complex nuances relating to each competency into easy to understand terms; You participate in senior level discussions regarding these competencies; You assist in the development of reference and resource materials in these competencies. SPECIALIZED EXPERIENCE REQUIREMENTS: A qualified candidate's online application and resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level (GS-12) in the Federal service. Specialized experience for this position is defined as: 1) Management and configuration of VoIP and Video Teleconference (VTC) systems and associated end-point devices such as ip phones, teleconferencing collaboration devices using VoIP and VTC management services (e.g. Cisco Webex Room Kits, Poly, Control Hub, TMS, Expressway, Cisco CUCM, CMS, Avaya) with a strong customer service record; 2)installing, configuring, troubleshooting IP-based end-point collaboration devices(e.g. ip phones, VTC devices) and associated VTC hardware and backend telephony equipment such as Voice Gateways meeting customer needs; 3) applying analytical and evaluative methods and techniques to issues or studies concerning the design, efficiency and effectiveness of unified communications supporting Enterprise telecommunications and Video Teleconferencing; and 4) recommending new or modified work methods, management processes, and providing support for developing, integrating, testing, and maintenance of voice and video technology systems "Experience" refers to paid and unpaid experience. Examples of qualifying unpaid experience may include: volunteer work done through National Service programs (such as Peace Corps and AmeriCorps); as well as work for other community-based philanthropic and social organizations. Volunteer work helps build critical competencies, knowledge, and skills; and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience

Education

There are no specific education requirements or substitution of education for experience for this position.

Contacts

• Address Bonneville Power Administration P.O. Box 3621 Portland, OR 97208 US
• Name: Jay Dumaplin
• Phone: 503-230-3289
• Email: [email protected]