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Job opening: Lead Housekeeper

Salary: $23 per hour
Published at: Apr 03 2024
Employment Type: Full-time
This position is located in the Vacation Rentals operation at MWR Trumbo Point. The prupose of this position is to assist the housekeeping supervisor in providing adequate and timely services to guests.


Serves as leader to three or more housekeepers. Relays instruction received from the housekeeping supervisor and ensures work is carried out in compliance with housekeeping and facility standard procedures. Utilizes the housekeeping report to determine work assignments for housekeepers and ensures daily housekeeping reports are properly filled out by each housekeeper at the end of each shift, and forwards reports to the housekeeping supervisor. Inspects assigned areas on a continual basis. Consistently monitors these areas for problems, unreported vacancies, unusual activity, illegal substances in rooms, inappropriate cooking items and anything else in violation of local policy. Reports all improper activity to the supervisor immediately. Demonstrates proper work methods, inspects work in progress and completion of rooms to ensure that all instructions, procedures and deadlines have been met. Reports the status of work in progress and any causes for delay to the supervisor. Determines what cleaning supplies, amenities, materials or equipment that will be needed by the housekeeping staff and ensures items are available when required. Ensures equipment is properly maintained, stored and accounted for. Assists in full implementation and training of all safety, fire prevention, MSDS and environmental/industrial hygiene requirements. Ensures housekeepers are furnished with appropriate personal protective equipment (PPE) and are instructed on proper use. Investigates and prepares reports for staff mishaps/accidents. Forwards completed package to the immediate supervisor in a timely manner. Responsible for noting any deficiencies and promptly reporting them to the supervisor for corrective action. Informs supervisor immediately of any missing, malfunctioning or damaged items in rooms, common areas or any valuables left out in the open by guests. In vacant rooms, properly bag and tag all valuable "lost and found" items with room number and provide bad to the supervisor. Assists with the regular housekeeping duties including but not limited to dusting, emptying waste baskets, cleaning/sanitizing bathrooms/kitchens, vacuuming, sweeping, making beds, cleaning windows/walls, changing linen and replenishing amenities. Performs deep cleaning on a required basis. Provides input on performance, recommends awards and/or corrective/disciplinary actions. Ensures all leave requests are submitted to the Supervisor in a timely manner. Interviews and recommends applicants for selection or promotion. Handles guest and/or staff suggestions and complaints, resolving problems in a tactful and diplomatic manner, referring difficult and/or unusual situations to the supervisor. Performs other related duties as assigned.


  • Must meet Federal Employment suitability requirements and successful completion of background investigation. Background investigations are conducted using fingerprint identification and completion of background inquiry forms.
  • Must successfully pass the E-verify employment verification check. Any discrepancies must be resolved as a condition of employment.
  • You must go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9.
  • May be required to pass pre-employment examinations.
  • A valid State driver's license is required to operate motor vehicles.
  • Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.


In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities, to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities, as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. All non-government positions identified on your resume must include complete address and to and from dates. Government positions must include pay plan, series, grade, to and from dates and address of the agency/organization. One year of specialized experience directly related to the duties described above. Qualifying experience must have been equivalent to the next lower level in the normal line of progression. Specialized experience must demonstrate the following: Knowledge of cleaning procedures and proper use of cleaning equipment and approved cleaning chemicals, including familiarity with applicable Safety Data Sheets (SDS). Knowledge of Recreational Lodging program standards. Ability to operate all in-room appliances (e.g., coffee maker, television, clock radio, telephone (etc.). Ability to utilize Property Management System (PMS) and/or Point of Sale (POS) system software to update room status using the in-room telephone system. Ability to accurately complete daily room status reports and housekeeping assignment sheets. Ability to interpret, execute, and document cleaning actions in accordance with Recreational Lodging Housekeeping Manual and program policy guidance. Ability to apply knowledge of general cleaning procedures to complete housekeeping tasks. Ability to safely and properly use common hand and power tools. Ability to apply sound judgment to schedule and prioritize work assignments in order to honor requests for No Service/Do-Not-Disturb while adhering to program standards for in person service follow-up and cleaning frequencies. Ability to communicate clearly and effectively in English, both verbally and in writing with management, staff and guests. Two years housekeeping experience is strongly preferred. Must possess the ability to instruct and to perform the work with normal supervision. Must possess basic math and reading skills. Must be able to clearly and effectively verbally and in writing with management, staff and guests. Must possess knowledge of VQ housekeeping and facility policies and standards; use and care of cleaning solutions; and safety, environmental and fire prevention regulations and practices. You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. As part of the application process, you must complete and submit an occupational questionnaire and your RESUME MUST SUPPORT AND VALIDATE YOUR ANSWERS or you may be removed from consideration. ONLY THE MOST HIGHLY QUALIFIED CANDIDATES WILL BE REFERRED. IF MANAGEMENT DOES NOT WISH TO SELECT A HIGHLY QUALIFIED CANDIDATE, THEY MAY REQUEST A REFERRAL LIST INCLUDING WELL OR QUALIFIED APPLICANTS. Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility.PLEASE READ THIS VACANCY ANNOUNCEMENT IN ITS ENTIRETY TO ENSURE ALL REQUIREMENTS ARE ADDRESSED IN YOUR APPLICATION PACKAGE KEY REQUIREMENTS/CONDITIONS OF EMPLOYMENT Males must be registered or exempt from Selective Service. https://www.sss.gov/register/ Selectee must be determined suitable for federal employment. Selectee may be required to successfully complete a probationary period. Selectee is required to participate in the direct deposit pay program. Social Security Card is required. Satisfactorily complete an employment verification (E-VERIFY) check. A favorable background is a requirement of this position. Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal. NOTE: Applicants have the ability to perform an E-Verify Self Check to confirm employment eligibility at http://www.uscis.gov/mye-verify/self-check. Although a Self-Check is not mandatory, it can be a useful tool for applicants to find out if there is a problem with their employment eligibility records and resolve any issues before taking a job.


This position does not have a positive education requirement.


  • Address NAS Key West 7686 Essex Circle Bldg A711 Key West, FL 33040 US
  • Name: Caitlin Lewis
  • Phone: 305-293-2518
  • Email: [email protected]


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