The Supervisory Medical Support Assistant, assigned to an Outpatient Specialty Clinic(s) or Mental Health Clinic, or Primary Care Clinics, for the Patient Administration Section (PAS) at the Charlotte HCC, Charlotte, NC, the incumbent(s) provides a high level of administrative and data support and is a foundational role within the Patient Administration Section (PAS) to include the Community Based Outpatient and Mental Health Clinic and Primary Care Clinics at Charlotte CBOC and HCCs.

Duties

The list of duties below is not inclusive of all duties associated with this position. As Supervisory Medical Support Assistant, assigned to an Outpatient Specialty Clinic(s) or Mental Health Clinic or Primary Care Clinics, for the Patient Administration Section (PAS at the Charlotte HCC, Charlotte, NC incumbent(s) provides a high level of administrative and data support to the PAS. The Supervisory Medical Support Assistant (MSA) is a foundational role within the PACT Clinic(s), at the Charlotte Health Care Center (HCC). Incumbent must have a thorough knowledge regarding enrollment, eligibility and beneficiary travel. Incumbent must have the ability adapt to varying situations that are present in the Outpatient Clinic setting as well as be willing to learn new technologies, procedures, and policies. Incumbent must have the ability to effectively and consistently communicate with all internal and external customers in a respectful and courteous manner. The incumbent must be knowledgeable regarding eligibility for VA medical care, priorities for care, release of Information (ROI), Health information Portability and Accountability Act(HIPM), and the Medical Fee Basis programs. Incumbent must ensure all deadlines are met based on the stated deadline. Incumbent must communicate to their supervisor applicable and valid reasons deadlines will not be met. Incumbent must ensure all employees are up-to-date for all mandatory training as specified by PAS, the medical center or the Chief of Outpatient Administrative Support. Incumbent will provide supervisory coverage for other areas within the Outpatient Administrative Support. Incumbent will conduct fact-findings with employees and appropriate representation as appropriate in a timely manner. Incumbent must promote veteran registration for and utilization of My Healthe Vet (MHV) and Secure Messaging. Work Schedule: Monday - Friday 8:00am - 4:30pm Telework: Not Available Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j. Education/Experience: Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR One year above high school; OR, Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: (a) Experience. One year of experience equivalent to the GS-7 grade level leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting. (b) Assignment. Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics. They have full responsibility for supervising at least one subordinate MSA team leader, supervisor, or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting. Assignments at this level include, but are not limited to: evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems to make recommendations for improved operations; identifying educational or training needs; making final decisions on hiring selections; evaluating performance, and taking disciplinary action when necessary. The employee has administrative and professional responsibility for planning and directing the subordinate lead, supervisor, and MSA's activities. Responsible for extracting and analyzing data to provide reports to senior management in support of tracking measures. For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time. (c) Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below: Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations. Ability to provide briefings, orientations, staff development, and training in a patient support setting. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs. Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment References: VA Handbook 5005/117, Part II, Appendix G45. Medical Support Assistant Qualification Standard GS-0679, August 1, 2019. The full performance level of this vacancy is GS-8. The actual grade at which an applicant may be selected for this vacancy is GS-08. Physical Requirements: The work is primarily sedentary, although some light physical effort may be required.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address WG Bill Hefner Salisbury VA Medical Center 1601 Brenner Avenue Salisbury, NC 28144 US
• Name: Pauline Stewart
• Phone: (919) 354-9296 X129296
• Email: [email protected]