This position is located in Refugee, Asylum and International Operations, Mission Operations Division, Resource Management Branch, Travel Unit. As a Program Assistant you will provide support to the RAIO Travel Unit by performing a variety of travel related tasks, addressing travel related questions or concerns, and researching and applying appropriate policies and procedures for domestic and international travel.

Duties

The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity. Prepare and submit country clearance requests for international travel, submit courier service requests to the DOS, Passport Office, and foreign embassies and consulates for travel documents, and process security check requests for travelers. Conduct research on the Department of State Visa Information website to verify specific requirements established by foreign embassies or consulates for the submission of foreign visa requests. Assist travelers with questions and concerns regarding visas, country clearances, expense voucher and authorizations. Prepare travel authorizations and amendments in the Government Travel System for international and domestic travel. Monitor and revise the Travel Section's standard operating procedures on travel related functions. Maintain the travel expense voucher tracking log and conduct thorough reviews of travel expense vouchers for accuracy and adherence to existing USCIS travel policies and regulations Review visa applications for accuracy, prepares memorandum for visa issuance, and submits foreign visa requests. Assist with obtaining Official and Diplomatic Passports for TDY and PCS travelers.

Requirements

Qualifications

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 04/05/2024. Time in Grade does not apply to Delegated Examining Announcements, any reference to Time in Grade in the questionnaire will not apply to the rating and ranking of applicants. Selective Placement Factor: You must have experience coordinating international and domestic travel for large groups federal employees in accordance with Federal Travel Regulations (FTR) OR Department of State Standardized Regulations (DSSR). This experience must be documented in your resume. Failure to do so may result in an ineligible rating. GS-06: You qualify at the GS-06 level if you possess one (1) year of specialized experience, equivalent to at least the GS-05 level in the federal government, which has equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Preparing travel program documents including diplomatic and official passports. Assisting with the coordination of various facets of international and domestic travel by applying Federal Travel Regulations and Department of State Standard Regulations. Working with the review and retention of official travel documents for large groups. Assisting with travel vouchers to review and verify submitted expenses for accuracy. GS-07: You qualify at the GS-07 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-05 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Coordinating a variety of domestic and international group travel logistics in accordance with Federal Travel Regulations and the Department of State Standardized Regulations. Preparing a variety of travel documents including E-Country clearance requests, foreign visas, and diplomatic and official passports. Preparing travel authorizations, amendments, vouchers in an electronic travel system. Assisting travelers with voucher preparation and adherence to existing federal travel policies. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 04/05/2024. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since human resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service. Please provide the dates and amount of time/hours worked earning this experience.

Education

EDUCATIONAL SUBSTITUTION: There is no educational substitution at these grade levels.

Contacts

• Address
• Name: HROC Staffing Help Desk
• Phone: 952-697-8380
• Email: [email protected]