Job opening: Immigration Services Analyst
Salary: $59 966 - 131 452 per year
Published at: Apr 01 2024
Employment Type: Full-time
This position is located in the Service Center Operations Directorate, Center Operations and Records Division (CORD).
As an Immigration Services Analyst, you will research and conduct studies, plan and conduct a variety of management programs of activities that directly impact Service Center Operations.
Duties
The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity.
Identify, analyze, and verify data to make recommendations in terms of scope of operational processes or procedures, implementing
innovation when and where possible.
Plan and conduct a variety of management programs or activities that will impact office activities or
operations.
Research and provide technical guidance and support in the form of both written and oral communication, products, and
services to various USCIS office management staff in the application of management systems and/or programs.
Upon completion of DHS certification as necessary, performing and/or supporting Contracting Officer Representative (COR) functions or contractor oversight to ensure compliance with the contract and the Statement of Work/Performance Work Statement
Respond to case specific and general filing inquiries from internal and external customers and appropriately distribute and/or resolve help desk inquiries.
Develop criteria and organize data to evaluate and improve the effectiveness of program or management operations.
Brief, train, present, and communicate technical and complex information in a plain language format that is comprehensible to all Management and staff of varying levels of technical expertise.
Qualifications
The qualifications for this position must be met by 11:59 PM (Eastern Time) on 04/10/2024.
Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 04/10/2024.
BASED ON THE NEEDS OF THE HIRING OFFICE, THIS POSITION MAY BE ELIGIBLE FOR EPISODIC TELEWORK ONLY.
The selected candidate(s) will physically report to the duty location they choose within the questionnaire section of the application package.
Texas Service Center (Irving, TX)
Nebraska Service Center (Lincoln, NE)
California Service Center (Laguna Niguel, CA)
Vermont Service Center (Essex Junction, VT)
GS-09: You qualify at the GS-09 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-07 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties:
Developing background information for studies;
Compiling and charting statistical data used to evaluate program effectiveness;
Gathering, summarizing and analyzing information for incorporation into final reports;
Identifying and recommending solutions to problems relating to office operations;
OR
You may substitute successful completion of a Master's or equivalent graduate degree or at least two (2) full years of progressively higher level graduate education leading to such a degree or LL.B or J.D. in a field related to the work of this position.
GS-11: You qualify at the GS-11 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-09 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties:
Reviewing, verifying and consolidating information and statistical data for final reports;
Conducting studies to identify, analyze, and recommend solutions to problems in organizational structure administrative procedures, work processes, or workload distribution;
Using analytical techniques to assess factual or procedural issues related to management processes, systems and programs;
OR
You may substitute successful completion of a Ph.D. or equivalent doctoral degree or at least three (3) full years of progressively higher level graduate education leading to such a degree or LL.M. in a field related to the work of this position.
GS-12: You qualify at the GS-12 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-11 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties:
Conducting detailed analyses of complex functions and work processes such as production standards, workloads, and appropriate staffing levels;
Developing guidance on management evaluation techniques;
Developing manuals and directives covering the administrative aspects of office operations;
Gathering, summarizing and analyzing information for incorporation and presenting at high level training, briefings, or presentations;
Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 04/10/2024. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions.
Please ensure EACH work history includes ALL of the following information:
Job Title (include series and grade if Federal Job)
Duties (be specific in describing your duties)
Employer's name and address
Supervisor name and phone number
Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008)
Start and end dates for each grade/pay level if you've held a federal position.
Full-time or part-time status (include hours worked per week)
Salary
Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible.
Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.
Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position.
National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service. Please provide the dates and amount of time/hours worked earning this experience.
Education
COMBINING QUALIFYING EXPERIENCE AND EDUCATION (at the GS-09 AND GS-11 levels only): If you do not qualify based on experience or education alone, you may be able to qualify based on a combination of your experience and education. For more information on combining education and experience, visit the following website:
General Schedule Qualification Standards.
Transcript required: If you don't submit a transcript, we will not use your education when deciding if you're qualified for the job. For verification purposes, the transcript submitted must include your name and educational institution.
