This position is located in the Springfield, MA Office of Hearings Operations which is located at 1441 Main Street, Suite 450, Springfield, MA 01103. TOUR OF DUTY: Flextime | Full-time | Alternate work schedules may be available. NOTE: This position is being filled on a full-time, permanent basis. Additional selections may be made within six months from the closing date of this announcement. This is a career-ladder position leading to the GS-12 grade level.

Duties

This is a developmental position leading to the full performance level of GS-12. Closer supervision and technical guidance and/or on-the-job training are provided. Duties are gradually broadened so the incumbent is eventually performing all of the duties of the full performance level, position description number 3F0790. The incumbent is an information technology (IT) specialist who serves as the focal point of contact, providing direction and support to one or more hearings operation offices, in the use of information technology (IT) equipment, hardware and software, and telecommunications devices with responsibility for oversight, management and maintenance of IT systems in a multi-operating system environment and as liaison with vendor representatives. The incumbent provides direction and support in the planning, coordinating, testing, operation, troubleshooting, and maintenance of hardware and software related to OHO programs and services, including networks, workstations, testing and implementation of systems initiatives and subsequent releases, all related hardware and software considerations, and systems security.

Requirements

• U.S. Citizenship required
• Selective Service Registration, if applicable (www.sss.gov)
• Fingerprinting and background and/or security investigation required
• Job offers are contingent on fingerprinting and background / security investigation results
• Selectees are required to serve a 1 year probationary period
• Relocation expenses will not be paid
• All qualification requirements must be met by the closing date of the announcement

Qualifications

All qualification requirements must be met by the closing date of the announcement. If you are using experience to qualify, you must have: For GS-9: 52 weeks of specialized experience at the GS-7 level, or equivalent, which is in or related to the work of the position to be filled and has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Such experience includes: 1) Assisting users with the troubleshooting and installation of current systems; 2) Documenting and initiating response to customer problems; 3) Coordinating the installation of new products or equipment (e.g. servers, computers, firewalls, etc.); 4) Identifying security violations and recommending corrective actions; 5) Demonstrating technical proficiency in information technology systems. For GS-11: 52 weeks of specialized experience at the GS-9 level, or equivalent, which is in or related to the work of the position to be filled and has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Such experience includes: 1) Monitoring network and systems performance and troubleshooting problems; 2) Documenting and initiating response to customer problems; 3) Coordinating the installation of new products or equipment (e.g. servers, computers, firewalls, etc.); 4) Applying security patches and updates to servers and workstations in both test and production environment; 5) Researching, evaluating and providing feedback on problematic trends and patterns in customer support requirements; 6) Demonstrating technical proficiency in information technology systems. For GS-12: 52 weeks of specialized experience at the GS-11 level, or equivalent, which is in or related to the work of the position to be filled and has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Such experience includes: 1) Monitoring network and systems performance and troubleshooting problems; 2) Resolve problems in response to customer incidents (e.g., hardware, software, user training); 3) Coordinating the installation of new products or equipment (e.g. servers, computers, firewalls, etc.); 4) Evaluating established methods and procedures and preparing recommendations for changes in methods and practices where appropriate; 5) Ensuring the rigorous application of information security policies, principles and practices in the delivery of network service; 6) Configuring and managing virtual desktop and server environments. Note: Part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12-month period), you will be credited with 6 months of experience. Experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, certification), as appropriate. In addition to the specialized experience listed above, to qualify for the 2210 IT Specialist series, applicants must demonstrate the following competencies: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Education

Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

GS-9: Master's degree or equivalent graduate degree, OR 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree.

GS-11: Ph.D. or equivalent doctoral degree, OR 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent.

GS-12: There is no substitution of education for specialized experience at this grade level.

Education may be substituted but will be evaluated on an individual basis. Transcript are required to substantial claimed education. See education section.

COMBINING EDUCATION AND EXPERIENCE: Not applicable for this job series.

Providing Proof of Education or Substituting Education
For information on providing proof of education or substituting education for experience, visit http://www.opm.gov/qualifications/standards/group-stds/gs-cler.asp

If you are qualifying on the basis of education or satisfying an educational requirement, submit a copy of your transcripts that includes your name, the name of the educational institution, course title(s), number of credits, grade, and date of completion. Unofficial transcripts or screenshots of electronic/web transcripts with the required information will be accepted at the time of application. You must submit your transcripts according to the application submission details of this announcement. Documents will not be accepted via email or regular mail. If selected, you may be required to provide your official college transcripts prior to the effective date of the personnel action placing you into the new position.

Contacts

• Address Region I ODAR ONeill Federal Bldg 10 Causeway St Suite 565 Boston, MA 02222 US
• Name: Vanessa Garcia
• Phone: (617) 565-9241
• Email: [email protected]