The Incumbent provides support services as receptionist for the Office of the Prosthetics and Sensory Aids Service (PSAS) and Is responsible for directing patients and telephone calls to the appropriate individuals within PSAS or other services of the Medical Center. Incumbent has a high degree of visibility throughout the medical center and the general public as a result of direct patient care contact with the veteran population, many who are severely disabled.

Duties

Provides Customer Service by assisting Purchasing Agents in processing of prosthetic requests and prescriptions for items, services & durable medical equipment from physicians, therapists, medical center personnel, patients or their representatives. The incumbent interviews veterans reporting to the service and receive phone calls from beneficiaries. In the event of an unfavorable decision, the incumbent advises the veteran of his appellate rights. Advises the patient, family member or other representativeon equipment safety and maintenance to include the appropriate use of the ProstheticService Card (PSC) for obtaining repairs. Receives and reviews prosthetic requests for completeness, comparing disability or diagnosis to equipment and for services normally provided for the condition for which they are requested and for proper documentation has been provided to justify the issuance; Distributes prescriptions, requisitions, and procurement documents, mail, etc. Examines clinical health records folders to determine legal eligibility and medical entitlement for prosthetic items end services based on adopted criteria and advises veteran of the same. The incumbent operates, the PSAS software package to maintain a detailed and accurate accounting of all actions taken for veterans and documents their records (VAF 10-2319) showing Items or services provided. This includes fiscal transactions, prosthetic appliances/services, equipment repairsor recalls and all specialized benefits, i.e., clothing allowance, PSC, arid auto adaptive equipment. Assist in the collection of data and preparation of reports generated by the Prosthetic software package. Reviews reports and researches errors or conflicting information in procurement documentation. Provides support for the word processing, typing, proofreading, copying, and filing contract documents in contract files and distribution of reports and various correspondence. Work is performed using office automation equipment (PC, document scanner, fax, copier, label maker, MS Office, OHCP, IFCAP, VISTA, CPRS & other prosthetic software packages). In the performance of official duties, the incumbent has regular access to printed and electronic files containing sensitive information which must be protected. Performs other related as assigned. Work Schedule: Monday - Friday, 8:00 AM to 4:30 PM Telework: Not available Virtual: This is not a virtual position. Position Description/PD#: Prosthetic Clerk/PD01579A Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/08/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience GS-5: You must have one year of specialized experience equivalent to at least the next lower grade GS-4 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Provides customer service by assisting purchasing agents in processing prosthetic request; Examines clinical health record folders to determine legal eligibility and medical entitlement for prosthetic items & services; Provides support for word processing, typing, proofreading, copying, and filing contract documents in contract files, etc.; Receives and reviews prosthetic request for completeness to justify issuance of prosthetic devices; Processes time as timekeeper for the prosthetic service line. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 4 years above high school . OR, Specialized Experience GS-6: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Provides customer service by assisting purchasing agents in processing prosthetic request; Examines clinical health record folders to determine legal eligibility and medical entitlement for prosthetic items & services; Provides support for word processing, typing, proofreading, copying, and filing contract documents in contract files, etc.; Receives and reviews prosthetic request for completeness to justify issuance of prosthetic devices; Processes time as timekeeper for the prosthetic service line. Separates clean and unclean items which are returned and initiates necessary paperwork to have them condemned which cannot be used; Advises the veteran regarding their appellate rights in-case of an unfavorable decision. You will be rated on the following Competencies for this position: Analytical ReasoningCommunicationsComputer SkillsCustomer Service (Clerical/Technical) Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; or driving an automobile, etc. No special physical demands are required to perform the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Columbia VA Health Care System 6439 Garners Ferry Road Columbia, SC 29209 US
• Name: Phoebe Holloway
• Phone: 6464134168
• Email: [email protected]