This position is located in Police Services. The primary purpose of the position is to monitor physical security equipment and systems.

Duties

Major Duties include but are not limited to: Physical Security Support Performs alarm and access monitoring, tracing access patterns, programming, assigning or removing user permissions, updating databases, remotely opening and securing doors during routine and emergency operations and generating a variety of reports as needed. Assesses on-scene behavior and determines when it is appropriate to dispatch law enforcement or other personnel to investigate. Responsible for responding to alarm systems monitoring fire, access, intrusion, duress/panic, medical emergencies, psychiatric emergencies, medical assist teams, etc.; and emergency digital paging system. Monitors emergency weather alerts and transmits warnings system wide when appropriate. Maintains radio/alarm activity records/logs to include dates, times, and results of communications and activities and prepares completed reports. Performs and documents emergency callbacks when necessary. Tracks critical information and reports findings to the supervisor. Implements policies, procedures, and methods for identifying and protecting information, personnel, property, facilities, operations, or material. Operates an established vehicle registration and visitor management program and parking registration and/or photo identification equipment. Issues and retrieves government issued keys and/or identification cards. Reviews requests for and issues passes and identification documents. Communications Monitors and receives routine and emergency calls from a variety of sources that need police, fire, medical or other emergency services. Determines the nature and location of the emergency; prioritizes events and commits police resources appropriately; determines what notifications are necessary based upon event type, makes such notifications and coordinates follow-up communications. Receives and process emergency calls, maintains contact with law enforcement units on assignment, maintains status and location of Police Officers and coordinates communication between agencies as needed. Answers non-emergency calls for assistance. Monitors and directs responses to security and life safety communications, radio dispatches, telephone calls, and other emergency communication circuits. Receives and compiles information from various sources related to police and emergency incidents, taking appropriate actions regarding intrusion, duress, and hold-up alarms. Directs response and/or modifies responsible personnel depending on the type of incident or request. Coordinates with various federal, state and local law enforcement officials for coordination of emergency situations. Operations Support Performs system checks on a variety of equipment used in the dispatch center. Troubleshoots systems when problems arise and resolves issues whenever possible. Conducts equipment inventories and completes records and other logs. Performs monthly alarm checks, submits reports documenting the operational status of each circuit tested. Initiates work orders for malfunctioning circuits and equipment. Enters, updates and retrieves information from a variety of computer systems and sensitive databases. Uses state and the National Crime Information Computer (NCIC) to access sensitive law enforcement information to support field operations and investigations. Queries for items such as criminal histories, arrest warrants, drivers record, vehicle registration, stolen property, firearms, etc. Enters or updates regional and national records and/or messages to support recovery of stolen property or missing/endangered persons. Gathers and relays applicable information to law enforcement personnel in the field. Uses the VA Police Software to research information, complete reports and logs, vehicle registrations, etc. Compiles and prepares reports related to events occurring in the operation of the police control center for dissemination of the completed products to various management officials. Physical Requirements: The work is typically sedentary in nature. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; etc. No special physical demands are required to perform the work. Working on off-tours, rotating shifts or regular overtime may be required Work Environment: Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms. The work area is adequately lighted, heated, and ventilated Work Schedule: To be discussed during interview, includes weekends and holidays. Telework: Not Available Virtual: This is not a virtual position. Position Description Title/PD#: Security Assistant/ 99858-A Recruitment Incentive: Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/03/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-05 position you must have served 52 weeks at the GS-04. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. GS-05 grade level: One year of specialized experience (equivalent to the GS-04 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: In-depth knowledge of standard procedures in the field, requiring extended training or experience, to perform such work as adapting equipment when this requires consideration of the functioning characteristics of the equipment Interpreting situations based on experience and observations; or extracting information from various sources when this requires considering the applicability of information and the characteristics and quality of the sources. Experience transmitting or receiving messages via the telephone, radio, fax and various computer systems. Recording incidents into a computerized journal. Conducting radio station identification code checks. Receiving and compiling information from various sources related to police and emergency incidents, taking appropriate action regarding fire, intrusion, duress and holdup alarms, and directs response and/or notifies responsible personnel depending on the type of incident or request. Operates a variety of communications and security equipment, such as computers, alarm processors, radio consoles, card lock access, and related peripherals. Operation of security systems, i.e., CCTV, Alarm monitoring systems. Planning, directing, and coordinating police assignments by dispatching police personnel, vehicles, and medical teams to meet the job requirements. Directing police response to areas of alarm activations and criminal/disorderly activity; Answering telephone on both emergency and non-emergency lines. Experience with administrative tasks pertaining to security. OR Applicants may substitute education for the experience required for the GS-05 level. (4 years of education above high school) OR Applicants may also combine education and experience to qualify at the GS-05 level. For GS-5 level positions, only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. To calculate, first identify the percentage of required education you have earned (when substituting, you cannot use the first 60 semester hours that you earned). Then identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify at the GS-05. For example, an applicant who has 9 semester hours of graduate level education (i.e. 50% of graduate education required) and 6 months of creditable specialized experience (i.e. 50% of the required experience) would equal 100% of the required experience for the position A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Ann Arbor VA Medical Center 2215 Fuller Road Ann Arbor, MI 48105 US
• Name: Eric Earns
• Phone: (989) 397-4981
• Email: [email protected]