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Duties

WHAT IS THE SMALL BUSINESS SELF EMPLOYED DIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: Small Business Self Employed Campus Collection Operations - Philadelphia The following are the duties of this position at the full working level. Works with management and users to determine information, data, software, and/or equipment needed for operational activities. Advises management on problems that impact employees, work processes, and/or program goals. Responsibilities include ensuring that all appropriate listings or trouble tickets are timely researched and resolved. Provides feedback to management on untimely listings and resolutions. Creates reports that assist managers and users to track inventory and establish priorities. Inventory reports could include statutes, case assignment sorts, overage, rejects, and/or equipment. The incumbent has the knowledge of the work processes and systems within Compliance (i.e., Desktop Integration (DI), Automated Collection System (ACS), Automated Substitute for Return (ASFR), Automated Underreporter (AUR), Report Generating Software (RGS), Correspondence Examination Automated Support (CEAS), or related Compliance system(s)) and Integrated Data Retrieval System (IDRS). Identifies error trends and barriers in automation, DI, and inventory control processes that require additional training and/or guidance. Identifies and assists with the development of basic and refresher training for DI, applicable Compliance system, and/or IDRS. Reviews and assists with the Internal Revenue Manual (IRM) and Operation Manager directed listings to improve the effectiveness and efficiency of the operation. Examples include DI Reports, Management Inventory Control Listings, Team & Individual reports, aged listings, Case Control Activity (CCA), and, equipment inventory. This position has career progression. If you are selected at a grade level lower than the full working level, you may be non-competitively promoted as your career progresses. For example, you may be hired as a GS-05, but if the position has career progression to GS-11, then you may move from a GS-05 to a GS-11 in as little as three years.

Requirements

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: SPECIALIZED EXPERIENCE: GS-07 You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes: Experience using cross-functional programs(i.e., Manually Monitored Installment Agreements (MMIA), In Business Trust Fund (IBTF) program, Partial Pay Installment Agreement (PPIA) program, Direct Debit Installment Agreement (DDIA) program, General Case Processing (GCP) program) and their interrelationship with assigned program to conduct reviews and studies/projects; Experience assisting with analytical and evaluative methods to assess and measure program operations effectiveness; Experience assisting with creating various Excel reports (i.e., Adhoc Reports for FY Inventory, Phones and Physical Inventory, (WAAG) for budget and training); Experience assisting MITS recognizing, interpreting and/or troubleshooting data/equipment problems, resolving reject situations/equipment or software problems; Experience recognizing issues that impact compliance programs to make valid conclusions for resolution. Experience with oral and written communications to create desk guides, training material, assist in preparing weekly briefings and present data and/or recommendations for internal controls. OR You may substitute education for specialized experience as follows: One (1) year of graduate level education at an accredited college or university in a related field of study that demonstrated the knowledge, skills, and abilities necessary to do the work. OR Superior Academic Achievement (SAA) may be met by having a Bachelor's degree, with one of the following: A GPA of 3.0 or higher on a 4.0 scale for all completed undergraduate courses or those completed in the last two years of study, or a GPA of 3.5 or higher on a 4.0 scale for all courses in the major field of study or those courses in the major completed in the last two years of study, or rank in the upper one third of the class in the college, university, or major subdivision, or membership in a national honor society recognized by the Association of College Honor Societies. TIME-IN-GRADE REQUIREMENTS GS-07: Under merit promotion procedures, applicants must satisfy time-in-grade requirements contained in 5 CFR 300, Subpart F. Time is credited based on calendar time served in a grade, regardless of the number of days or hours worked. SPECIALIZED EXPERIENCE: GS-09 You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: Experience using cross-functional programs(i.e., Manually Monitored Installment Agreements (MMIA), In Business Trust Fund (IBTF) program, Partial Pay Installment Agreement (PPIA) program, Direct Debit Installment Agreement (DDIA) program, General Case Processing (GCP) program) and their interrelationship with assigned program to conduct reviews and studies/projects; Experience using analytical and evaluative methods to assess and measure program operations effectiveness and provide and communicate statistical data or other management information reports to all levels of management; Experience creating various Excel reports (i.e., Adhoc Reports for FY Inventory, Phones and Physical Inventory, (WAAG) for budget and training); Experience recognizing, interpreting and/or troubleshooting data/equipment problems, and work with MITS in resolving reject situations/equipment or software problems; Experience recognizing issues that impact compliance programs to exchange information, explain program differences and recommend improvements and/or corrective action. Experience with oral and written communications to create desk guides, training material, preparing weekly briefings and present data for internal controls. OR Master's or equivalent graduate degree in a related field of study that demonstrated the knowledge, skills, and abilities necessary to do the work. OR Two (2) full years of progressively higher-level graduate education leading to a related field of study that demonstrated the knowledge, skills, and abilities necessary to do the work. OR LL.B. or J.D., if related. OR You may qualify by a combination of experience and graduate education equivalent to that described above. TIME-IN-GRADE REQUIREMENTS GS-09: Under merit promotion procedures, applicants must satisfy time-in-grade requirements contained in 5 CFR 300, Subpart F. Time is credited based on calendar time served in a grade, regardless of the number of days or hours worked. TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens". For more information on qualifications please refer to OPM's Qualifications Standards.

Education

A copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. An official transcript will be required if you are selected. If the position has specific education requirements and you currently hold, or have previously held, a position in the same job series with the IRS, there is no need to submit a transcript or equivalent at this time. Applicants are encouraged, but are not required, to submit an SF-50 documenting experience in a specific series.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.

Contacts

• Address SBSE CAMP COLL - Campus Collection Philadelphia 1111 Constitution Ave NW Washington, DC 20224 US
• Name: (ERC) Employee Resource Center
• Phone: 866-743-5748