This position is located in Field Operations Directorate, Office of Field Operations, District 23, Jacksonville FL Field Office. As an Immigration Services Assistant (OA), you will support the Adjudication Services Process by assisting Immigration Services Officers, manage files, databases, and correspondence, provide security checks, research, and analyze data, prepare reports and provide direct service to customers.

Duties

The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity. Pre-screening various applications and submissions by USCIS customers for accuracy and completeness of initial supporting documentation. Scheduling applicant appointments, communicating directly with applicants and their representatives. Performing analysis on files, reports, and information systems and databases to update information and maintain data integrity. Producing highly sensitive and secure documents. Identifying incoming applications that require expedited service or requests for fee waivers and channel those through the correct work process. Editing and creating office documents and correspondence using office automation software, i.e. graphics, databases, spreadsheets, and word processing. Managing individual case files, accounting for the movement of files to other locations, conducting audits of files and acting as a records liaison with other agencies

Requirements

Qualifications

This position is with the United States Citizenship and Immigrations Services located in sunny Jacksonville, FL, which is a part of the Field Operations Directorate. The Jacksonville Field Office is also a part of the S23 Sunshine District in Florida. The other field offices within S23 are Tampa, Orlando, Fort Myers, and West Palm Beach. Jacksonville is located on the Atlantic coast of northeastern Florida. The field office is only minutes away from several Atlantic beaches. Jacksonville is in Duval County, which is the northern most county in Florida. Jacksonville is a great place to live, thanks to the excellent weather, beach access, sports venues, incredible restaurants, and its affordability. Jacksonville is ranked the number 16th place to live in the country. The qualifications for this position must be met by 11:59 PM (Eastern Time) on 04/05/2024. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 04/05/2024. GS-05: You qualify at the GS-05 level if you possess one (1) year of specialized experience, equivalent to at least the GS-04 level in the federal government, which has equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Performing office automation duties using word processing to edit and reformat correspondence and reports; Creating and maintaining spreadsheets/databases Responding to inquiries by phone and/or in writing; Reviewing and verifying accuracy and completeness of submitted documents for benefits. OR You may substitute successful completion of 4 years above high school for the experience required at the GS-05 grade level. This education must have been obtained from an accredited college or university. One year of full-time undergraduate study is defined as 30 semester or 45 quarter hours. GS-06: You qualify at the GS-06 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-07 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Performing office automation duties requiring different approaches and methods from one assignment to another; Reviewing and screening applications for benefits to ensure validity of documentation submitted; Providing routine information and assistance on applications for benefits Maintaining subject matter files, technical instructions, and/or operating procedures. GS-07: You qualify at the GS-07 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-06 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Analyzing and evaluating cases where expedited screening or resolution of requests for immigration benefits is necessary; Determining whether requests for immigration benefits sought are valid and whether applicant is eligible Reviewing and screening applications for immigration benefits to ensure validity of documentation submitted and completeness of supporting documentation; Preparing a variety of reports utilizing a number of software applications and retrieving information from other software systems (e.g., databases, spreadsheets, graphics, and word processing). Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 04/05/2024. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service. Please provide the dates and amount of time/hours worked earning this experience.

Education

COMBINING QUALIFYING EXPERIENCE AND EDUCATION (at the GS-05 level only): If you do not qualify based on experience or education alone, you may be able to qualify based on a combination of your experience and education. For more information on combining education and experience, visit the following website: General Schedule Qualification Standards. Transcript required: If you don't submit a transcript, we will not use your education when deciding if you're qualified for the job. For verification purposes, the transcript submitted must include your name and educational institution.

Contacts

• Address
• Name: HROC Staffing Help Desk
• Phone: 952-697-8380
• Email: [email protected]