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Job opening: IT Specialist

Salary: $72 553 - 113 047 per year
Published at: Mar 27 2024
Employment Type: Full-time
This position is located within the Department of Commerce (DOC), National Oceanic and Atmospheric Administration (NOAA), National Ocean Service (NOS), Office of Coastal Management (OCM) with one vacancy located in Charleston, SC. This position is also announced under vacancy number NOS-24-12363074-DE, which is open to all US Citizens or Nationals. You must apply to both announcements if you want to be considered for both.


As an IT Specialist, you will perform the following duties: Perform Windows system administration and operations projects including installing and maintaining operating systems, utilities, compliers, system drivers, data backup/restoration, data storage, and performance management systems. Collaborate with senior team members to maintain and resolve hardware/software interface and interoperability problems and ensure systems availability, functionality, integrity, and efficiency. Plan, implement, document, and monitor IT security vulnerability scanning and remediation. Perform disaster recovery and IT contingency operations. Provide support for planning and coordinating the installation, testing, operation, troubleshooting, and maintenance of Information Technology (IT) Operations. Make recommendations on hardware/software replacements and/or upgrades. Perform hardware/software installation, testing, and acceptance processes. Resolve problems with existing systems using established procedures. Assist team on problem resolution methods and troubleshooting techniques, practices, and procedures, and identifying viable solutions. Coordinate with stakeholders to identify and implement client and/or server-based requirements and improve and standardize project management and documentation processes across program office. Ensure application of information security/information assurance policies and practices in the delivery of systems administration services. Use knowledge of hardware and software systems network operations, communications protocols, and diagnostic tools to recover data, analyze customer problems, and effect resolutions.



Qualification requirements in the vacancy announcements are based on the U.S. Office of Personnel Management (OPM) Qualification Standards Handbook, which contains federal qualification standards. This handbook is available on the Office of Personnel Management's website located at: https://www.opm.gov/policy. For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Applicants may qualify for this position through meeting either the requirements under Education or Specialized Experience. EDUCATION: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral in one of the following areas: computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management, or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. Note: All academic degrees and coursework must be from accredited or pre-accredited institutions. Attach a copy of transcript or list of college courses designating semester or quarter hours earned to ensure proper credit. -OR- SPECIALIZED EXPERIENCE: Applicants must possess one year of specialized experience equivalent in difficulty and responsibility to the next lower grade level in the Federal Service. Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills and abilities to successfully perform the duties of the position. This experience need not have been in the federal government. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations e.g., professional; philanthropic, religious; spiritual; community, student, social). Volunteer work helps build critical competencies; knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. To qualify at the ZP-3 or GS-11 level: SPECIALIZED EXPERIENCE: One full year (52 weeks) of specialized experience equivalent to the ZP-2 or GS-09 in the Federal service. Specialized experience MUST include all of the following: Installing, configuring, troubleshooting, and maintaining Microsoft Windows server hardware and software to ensure systems availability and efficiency; Assisting in performing IT systems security vulnerability testing to ensure compliance with information security/assurance policies; and Providing IT customer advisory services and user support.


Education completed in colleges or universities outside the United States may be used to meet the above requirements. You must provide acceptable documentation that the foreign education is comparable to that received in an accredited educational institution in the United States. For more information on how foreign education is evaluated visit: OPM Foreign Education Evaluation.

College Transcript: If you are qualifying based on education, submit a copy of your college transcript that lists college courses detailing each course by the number and department (i.e., bio 101, math 210, etc.), course title, number of credit hours and grade earned. You must submit evidence that any education completed in a foreign institution is equivalent to U.S. education standards with your resume. You may submit an unofficial copy of the transcript at the initial phase of the application process. If course content cannot be easily identified from the title of the course as listed on your transcript, you must submit an official course description from the college/university that reflects the content at the time the course was taken.

Note: Your college transcript is used to verify successful completion of degree, or college course work. An official college transcript will be required before you can report to duty.


--If this position requires specific educational course work to qualify, or you are qualifying based in whole or part on education, you are required to provide all unofficial transcripts (undergraduate, graduate, etc.) by the closing date of this announcement or you will be disqualified from further consideration. Please ensure that all documentation is legible.


  • Address NOAA Office of Human Capital Services (OHCS) 1315 East West Hwy SSMC4 Silver Spring, MD 20910 US
  • Name: Applicant Inquiries
  • Email: [email protected]


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