Corrections professionals who foster a humane and secure environment and ensure public safety by preparing individuals for successful reentry into our communities. Our highly-skilled, diverse, and innovative workforce creates a strong foundation of safety and security. Through the principles of humanity and normalcy, we develop good neighbors.

Duties

Provides expert technical leadership in all Windows Operating System components. Assists in the management of service provider relationships, interacting with field engineers to provide escort for on-site repairs and replacements, interacting with online and/or telephonic support personnel to troubleshoot and diagnose SAP system hardware and software problems. Provides valued support (problem identification, resolution and implementation) for the SAP Millennium applications, hardware, database, operation system, third party monitoring tools and security problems. Analyzes and resolves hardware and operating systems platform issues. Provides guidance and technical assistance to the administrator in all matters regarding operations to include disaster-recovery and continuity.

Requirements

• U.S. Citizenship is Required.
• See Special Conditions of Employment Section.

Qualifications

To be considered for the position, you must meet the following qualification requirements. Education: There is no substitution of education for specialized experience for this position. OR Experience: You must have Information Technology (IT) related experience demonstrating each of the four competencies listed below. Attention to detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Specialized Experience: You must have at least one year of specialized experience equivalent in difficulty and complexity to the next lower grade level in federal service. To be creditable, this experience must have equipped the applicant with the particular knowledge, skills, and abilities (KSA’s) to perform successfully the duties of the position, and must typically be in or related to the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT. Some examples of this qualifying experience are: Experience in providing application support for sites nationwide as well as to application development teams, recommending and implementing solutions to functional and application problems. Experience in providing program planning, evaluation, research and analysis the use of technology. Experience and knowledge of principles and methods to identify, analyze, specify, design, and manage functional and infrastructure requirements. If applicable credit will be given for paid and unpaid experience. To receive proper credit, you must show the actual time (such as number of hours worked per week) spent in the activities. **Your eligibility for consideration will be based on your responses to the questions in the application.**

Education

See Qualifications Section for education requirements, if applicable.

ONLY if education is a requirement/substitution for specialized experience, applicant MUST upload legible transcripts as verification of educational requirement. Transcripts MUST be uploaded and electronically linked from USAJOBS at the time you apply and MUST include identifying information to include School Name, Student Name, Degree and Date Awarded (if applicable). All academic degrees and coursework must be completed at a college or university that has obtained accreditation or pre-accreditation status from an accrediting body recognized by the U.S. Department of Education. For a list of schools that meet this criteria, Click Here.

Foreign Education: For information regarding foreign education requirements, please see Foreign Diploma and Credit Recognition at the U.S. Department of Education website: Recognition of Foreign Qualifications.

If you are selected for this position and qualified based on education (i.e. basic education requirement and/or substitution of education), you will be required to provide an OFFICIAL transcript prior to your first day on duty.

Contacts

• Address JUSTICE, BUREAU OF PRISONS Consolidated Staffing Unit 346 Marine Forces Drive Grand Prairie, Texas 75051 United States
• Name: CSU
• Phone: 972-352-4200
• Email: [email protected]