This position is assigned to Fleet and Family Support Center (FFSC); Family Readiness Programs; Fleet and Family Readiness (FFR); Commander, Navy Installations Command (CNIC); The FFSC is the Navy's primary agency for the delivery of an array of human services intended to enhance the stability and self-sufficiency of individuals and families, resulting in increased operational readiness.

Duties

A. Lead Duties 35% Leads staff assigned to WFL program positions to include WFL non-clinical case managers, WFL Consultants, and Education Services Facilitators. Coaches the team, identifies employee developmental needs, encourages self-development, and provides or arranges for training (formal and on-the-job) to maintain and improve team and individual tasks. Assists Supervisor with PD classifications, reclassifications, and recruitment actions; assists in tracking all pending personnel actions to ensure timely completion; assists with interviews of candidates. Provides technical oversight to the team; communicates work assignments through varied methods (e.g., regularly scheduled meetings, emails, one-on-one discussions); balances workflow of the team. Monitors and reports progress to ensure the Supervisor's instructions on work tasks are met. Institutes organizational procedures that promote communication and harmonious working relationships among the team to develop individual strengths and provide for effective accomplishment of Center's mission. Ensures the FFSP strategic goals, plans, tasks are communicated to the team and integrated to effect accomplishment of the Center's mission. Provides consultation, collaboration, and technical assistance to installation Core Family Readiness providers to address service delivery and Educational Services (ES) needs and issues. Represents the team to provide FFSC Leadership policy interpretation and implementation for all education services, ensuring local instructions, standard operating procedures, and guidance reflect current directives, instructions, and laws. Reviews directives from higher authority to determine potential impact on the organization; develops standardized plans, policies and procedures for the delivery of ES. Establishes internal administrative procedures to secure adequate control in terms of team deadlines, progress reports, and directives. Maintains necessary program and administrative materials and files; makes available policies, procedures, directives, and instructions from the Supervisor to the team. Identifies and advocates for resources as well as for information and decisions on major work issues. Leads team in assessing strengths and weaknesses; exploring work methods, processes, and procedures; ensuring team participates in team planning and plays an integral role in developing final team products. Makes recommendations to Supervisor regarding standards of performance; informs Supervisor of performance issues and recommends related actions; communicates award recommendations. Resolves simple and informal issues/complaints at team level while referring other formal complaints to Supervisor. Approves emergency leave and other types of leave as delegated by Supervisor. B. Program Duties 65% Represents the Center at professional conferences and committee meetings in and outside of the region. Supports Emergency Family Assistance (EFA) exercises and real life operations. Networks and coordinates with Navy and civilian human service agencies to stay aware of available services, ensures required services are provided when referrals are made, and provides information and assistance to such agencies when requested. Assesses needs and provides WFL and education services to leadership, organizations, and populations serviced by the FFSC. Develops and uses self-assessment, community-assessment, and various measurement tools to identify trends, organizational needs, and Navy demographics profiles relevant to WFL educational services. Evaluates and interprets data to identify and clarify issues and concerns; recommends appropriate course of action to positively affect Navy family WFL relationships, mission readiness, recruitment and retention. Serves as primary train-the-trainer, ensuring that all staff maintains high program presentation skill levels, by monitoring program delivery and creating skill-building programs. Develops, manages, continuously monitors, and updates standardized local ES curriculums. Serves as a Technical Assistant (TA) for all Contractor WFL services. Completes all required TA training. Reviews/signs Contractor work schedules, leave, travel, and training requests as delegated by supervisor. Serves as a Trusted Agent for the Contract systems. Monitors Contractor performance requirements; informs supervisor of contractor performance issues. Reviews WFL group programs and services to ensure completion IAW Performance Work Statement and shows an accurate accounting for services in the automated system in use by the FFSP.

Requirements

• Must be able to obtain and maintain a Secret Security Clearance.
• Must pass all applicable records and background check.
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• Must be able to work varied work schedules to include split days off, evenings, weekends, and holidays.
• Must have or be able to obtain and maintain Contracting Officer's Representative certification.
• Must be a US Citizen

Qualifications

Knowledge of the organization's strategic plan, mission, vision, functions, policies, procedures, values, and goals. Ability to communicate the integrated team's strategies, goals, objectives, work plans, work products and services. Ability to communicate to the team, assignments, projects, problems to be solved, actionable events, milestones, and/or program issues under review, and deadlines and time frames for completion. Skill in coaching and leading team members. Ability to train or coordinate the training of team members in methods and techniques of team building and working in teams to accomplish tasks or projects. Ability to monitor and report on the status and progress of work to ensure the supervisor's instructions on work priorities, methods, deadlines and quality have been met. Ability to represent the team in dealings with the supervisor or manager for the purpose of obtaining resources (e.g., computer hardware and software, use of overtime or compensatory time), and securing needed information or decisions from the supervisor on major work problems and issues that arise. Ability to resolve simple, informal complaints of employees and refer others, such as formal grievances and appeals, to the supervisor or an appropriate management official. Knowledge of and skill in applying a wide range of concepts, principles, and theories relating to one or more of the social or behavioral fields and of social services delivery systems to analyze and interpret complete social and behavioral data concerning the client; and to assess factors of personality structure and dynamics as they affect findings of aptitudes and interests. Ability to work with social service delivery systems in the local community to include establishing agreements with individual agencies. Skill in interviewing and counseling to enable clients with a wide variety of vocational, educational, and disability problems to receive, assimilate and make realistic career, transition, relocation, and other life and work choices; establish the nature and extent of concerns/issues; provide assistance in developing goals and plans; and determine appropriate referral services/options. Skill in using various computer software databases, spreadsheets, word processing, and network programs (e.g., Internet, Outlook, Fleet and Family Support Management Information System (FFSMIS), Word, Excel, and PowerPoint). Ability to collect, evaluate, and disseminate information; assess and measure organizations' and other serviced populations' trends, concerns, and needs; assist in identifying and prioritizing goals; provide guidance/direction for the development and implementation of effective plans, procedures, and tools. Knowledge of a wide range of Federal and Navy policies, regulations, and principles pertaining to the provision of education services for military community support programs, their mission and objectives. Knowledge of the military lifestyle and military community support programs. Knowledge of Navy Contracting policies and procedures. Ability to develop and effectively deliver presentations and/or training. Ability to analyze and prepare clear, concise, and technically sound reports related to work within the Branch. Ability to communicate effectively both orally and in writing.

Education

• Possess at least a Bachelor's Degree in a social science or related behavioral science field

Or

• Four years of appropriate experience equivalent to a major in the field, in applying a wide range of concepts, principles, and theories relating to one or more of the social or behavioral science fields and of social services delivery systems in order to analyze and interpret complete social and behavioral data concerning the client; and to assess factors of personality structure and dynamics as they affect findings of aptitudes and interests..

Contacts

• Address NSA Hampton Roads VA 1200 Fechteler Road Norfolk, VA 23505 US
• Name: CNRMA NAF HRO
• Email: [email protected]