The position of Health Technician provides clinical and administrative support in a wide variety of patient care and related activities at the Ralph H. Johnson VA Medical Center. The purpose of this position is to be a productive team member carrying out and ensuring quality and timely delivery of care.

Duties

The Health Technician (Telehealth Clinical) serves in a generalist role to support and manage telehealth operations and is typically stationed at a clinical care and delivery site (VA Medial Center, CBOC, VA Outreach Clinic, etc.), with duties that require travel. Primary responsibilities of the incumbent includes: Supporting clinical telehealth encounters for both the patient and provider locations by serving as the tele-presenter within scope of practice; Functioning as an imager and clinical data manager for telehealth store and forward applications; Managing real time clinical telehealth events, providing established instructions for patients, and providing technical and administrative support of telehealth operations; Providing technical support to end-users; Scheduling simple and complex intra-facility and inter-facility telehealth appointments; Installing, configuring, maintaining, and troubleshooting technology, and performing a variety of program support duties as assigned; Preparing the clinical environment, which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment; Screening patients for Telehealth modality and referring patients that do not meet established criteria to appropriate care; Arranging and completing test video calls with Veterans to prepare the Veteran for clinical encounters using telehealth technologies; Completing other duties as assigned. Work Schedule: Monday - Friday; 0830 a.m. - 1700 p.m. Financial Disclosure Report: Not required

Requirements

Qualifications

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. (1) Experience. One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician. OR (2) Education. Four academic years above high school leading to a bachelor's degree with courses related to the occupation. OR (3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Examples are listed below: (a) Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position; or an associate's degree in a health care related field; or (b) Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces. (c) Certification. None (d) English Language Proficiency. A candidate will not be appointed under authority of 38 U.S.C. chapters 73 or 74, to serve in a direct patient-care capacity in VHA who is not proficient in written and spoken English. See chapter 2, section D, paragraph 5a, this part Preferred Experience: Telehealth experience Grade Determinations: a. Health Technician (Telehealth Clinical), GS-5 (Entry Level) (1) Experience or Education. None beyond the basic requirements. (2) Assignment. This is an entry level Health Technician (Telehealth Clinical) position. It is expected that the Health Technician (Telehealth Clinical) receive guidance from more experienced staff members and require frequent and direct supervision. Assignments associated with this position include, but are not limited to, schedule telehealth appointments using an electronic scheduling system; obtain and document patient history and pertinent clinical information in electronic medical records; prepares the telehealth room where the Health Technician (Telehealth Clinical) readies the equipment for examination, establishes video conferencing connection, makes introductions between patient site and provider site; monitors and maintains electronic schedule of rooms, patients, technologies, and presenters; administers the patient satisfaction survey; cleans and performs minor routine maintenance of assigned telehealth technology. b. Health Technician (Telehealth Clinical), GS-6 (Full Performance Level)(1) Experience. One year of experience equivalent to the next lower grade level(2) Demonstrated Knowledge, Skills, and Abilities (KSA). In addition to the experience above, the candidate must demonstrate all of the following KSAs.(a) Comprehensive knowledge of computer systems and programs to perform a variety of tasks.(b) Ability to communicate, consult, and interact with other members of the healthcare team, external relations, customer service and patient education.(c) Ability to provide and receive guidance and technical direction.(d) Ability to plan, organize, set priorities, work as a team member, and effectively complete assignments.(e) Ability to read, interpret, and apply complex written instructions.(f) Knowledge of general clinical policies and procedures in a healthcare environment. References: VA HANDBOOK 5005/96, PART II, APPENDIX G50The full performance level of this vacancy is GS-06. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-05 to GS-06. Physical Requirements: See VA Directive and Handbook 5019

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Ralph H Johnson Department of Veterans Affairs Medical Center 109 Bee Street Charleston, SC 29401 US
• Name: Phoebe Holloway
• Phone: 6464134168
• Email: [email protected]