This position is located in Rocky Mountain National Park, in the Visitor & Resource Protection Division. For questions about this position, please contact Hallie Groff at [email protected].

Duties

This position is located in the Fee Collection Branch of the Division of Visitor and Resource Protection at Rocky Mountain National Park and is supervised by the Supervisory Recreation Fee Specialist. The incumbent serves as a supervisor in the fee program and will perform the full range of supervisory duties such as: hiring, training, scheduling, evaluating, and auditing. There will be a great deal of contact with the visiting public. They will use their skills and knowledge to resolve issues that arise in the operation. Incumbent will be responsible for directing activities within the park's fee collection operations, which includes collection of fees. These duties involve troubleshooting cash registers. Subordinate employees collect and account for fees, check reservations into campsites, disseminate information, provide traffic control, and provide resource orientation to visitors. Supervisory responsibilities include planning and scheduling work, providing advice, counseling on both work and administrative matters, resolving employee complaints, effecting minor disciplinary actions, interviewing applicants and recommending selections for positions in the unit, and identifying and providing training and developmental needs of employees. These duties could take place at entrance stations, campgrounds and the visitor transportation system. You will be required to wear a uniform and comply with the National Park Service uniform standards. A uniform allowance will be provided. You may be required to work on-call, evenings, weekends, holidays, overtime and shift work. Area Information: Established on January 29, 1915, Rocky Mountain National Park is a living showcase of the grandeur of the Rocky Mountains. The park embraces 415 square miles of pristine, uninhabited mountains in north-central Colorado and, as such, is one of the most spectacular, yet easily accessible high mountain areas in North America. With elevations ranging from 7,800 feet at park headquarters to 14,259 feet at the summit of Longs Peak, the park has glacier-sculptured valleys, rugged gorges, alpine lakes, and vast areas of alpine tundra. Trail Ridge Road, the highest paved continuous road in the United States, stays above tree line for 11 miles and reaches 12,183 feet in elevation. Elk, deer, bighorn sheep, moose, coyotes, and smaller animals are found throughout the park, as well as threatened and endangered species, such as the Greenback Cutthroat Trout and Boreal Toad. Due to the park's easy accessibility to the Front Range communities of Colorado, Rocky experiences over 4 million visitors annually. This position will be filled on the east side of Rocky Mountain National Park. The nearest community is Estes Park, CO, which has K-12 schools, a post office, restaurants, medical facilities, and grocery stores. Denver, CO which has a major airport, cultural events, and several professional sports teams is a two-hour drive away. Government housing may be available on a temporary or permanent basis. Housing assignments are made through a bid process.

Requirements

Qualifications

All qualifications must be met by the closing date of this announcement-04/02/2024-unless otherwise stated in this vacancy announcement. Credit will be given for all appropriate qualifying experience. For current Federal employees, if hours worked per week are not included on your resume, you must submit a non-award SF-50 for each federal position listed as part of your application to be used to validate your work schedule and determine the amount of qualifying experience that you will be granted. An award SF-50 will not be acceptable documentation for which to consider your amount of qualifying experience. For all other applicants who are not current federal employees, your resume must state either "full-time" (or "40 hours a week") or "part-time" with the number of hours worked per week to ensure proper crediting of specialized experience. Failure to adequately provide information needed to determine number of hours worked in each position may result in that time not being credited when evaluating qualifying experience. For periods of time that reflect military service, the DD-214 or Statement of Service is sufficient to meet the full and/or part-time hours requirement as the service dates will be reflected. To qualify for this position at the GS-08 grade level, you must possess the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-07 grade level in the Federal service (obtained in either the public or private sectors). Specialized experience demonstrates the knowledge, skills, and abilities necessary to successfully perform the duties of a Supervisory Recreation Fee Technician. Examples of specialized experience include: leading and training others in collecting appropriate fees in a park, or similar, recreation area following established accountability guidelines; leading and training others in operating an electronic cash register in a park, or similar, recreation area; leading and training others in completing shift reports to verify money collected, accountable stock sold, and all transactions from the shift in a park, or similar, recreation area; resolving issues that arise in the remittance process and assisting staff with fee issues in a park, or similar, recreation area; auditing fee collection and deposit procedures in a park, or similar, recreation area; leading or supervising a fee collection operation in a park, or similar, recreation area, to include hiring, scheduling and managing others involved in fee collection and visitor orientation programs and working with technology and software used in revenue and fee management. You must provide hours per week worked on your resume. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

There is no substitution of education for experience at the grade level(s) of this announcement.

Contacts

• Address Rocky Mountain National Park 1000 Highway 36 Estes Park, CO 80517 US
• Name: Heather Quint
• Email: [email protected]