This position provides ongoing high level administrative support to the Ambulatory Care and Medicine sections by performing analytical and evaluative processes required by the DCHP and VISTA programs thereby assisting these services in meeting the VA, VHA, VISN 12 and other medical center goals and objective related to nationally established performance measures.

Duties

Provides high level administrative support to the Ambulatory Care and Medicine Sections by performing analytical and evaluative processes required by the DHCP and VISTA programs related to nationally established performance measures. Provides technical expertise to employees in the Outpatient sections of Ambulatory Care and Medicine Service and other personnel who may need assistance with the multitude of programs under this section. Serves as an educator for Ambulatory Care and Medicine for various Ambulatory Care and Medicine technical platforms(Scheduling, PCE, Etc.) Identifies training needs and develops training and reference materials. Ensures compliance with applicable directives. Arranges and coordinates additional educational opportunities when the need is identified. Works with designated Ambulatory Care staff to aggregate and analyze miscellaneous reports related to hospital performance measures, identifies discrepancies and provides necessary information and feedback to appropriate personnel. Serves as SME for AC/DHCP computer software applications to include ADT, scheduling, OERR, PCE,EARR and many others. Analyzes and interprets data to ensure accurate data entry. Meets the needs of customers while supporting VA missions. Consistently communicates and treats internal and external customers in a courteous, tactful and respectful manner. Provides the customer with consistent information according to established policies. Work Schedule: M-F | 8:00am -4:30pm Telework: Ad-hoc Virtual: This is not a virtual position. Position Description/PD#: PROGRAM SPECIALIST/PD09082O Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/26/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge of all outpatient follow up programs, Outpatient priority system for treatment and reimbursable insurance, third party liability and workers' compensation billing programs. Knowledge of VA regulations used to determine eligibility for treatment and requirements of the Outpatient Program, such as entitlement for continuation on the Outpatient Program, entitlement to medication, etc. Knowledge of the internal organization and content of a patient's medical record in order to search record and extract a variety of medical information and data relevant to the planning of patient treatment, determination of eligibility for services and scheduling of patient appointments. Knowledge of medical terms and their usage. Thorough knowledge of AC/DCHP computer software applications, to include ADT module, Scheduling, Order Entry Results Reporting (OERR), Patient Care Encounter (PCE), Encounter Action Required Report (EARR) and many others. Must have the ability to analyze, interpret, input, verify and correct data in DHCP and to generate DHCP outputs and relevant reports. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a master's or equivalent degree. - OR- 2 full years of progressively higher level graduate education leading to such a degree. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work of the Program Specialist. NOTE: Transcripts must be submitted with your application materials. Education cannot be credited without documentation. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond the first year of graduate level related education.. You will be rated on the following Competencies for this position:Attention to DetailCommunicationsCustomer ServiceProblem SolvingQuality AssuranceExperience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is performed in an office setting. Incumbent must observe normal safety precautions while working. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address William S Middleton Memorial Veterans Hospital 2500 Overlook Terrace Madison, WI 53705 US
• Name: Nathan Peters
• Phone: 612-467-4816
• Email: [email protected]