Job opening: Operations Support Specialist
Salary: $59 966 - 90 647 per year
Published at: Mar 18 2024
Employment Type: Full-time
This position is located in the Management Directorate, Intake and Document Production, Document Management Division.
As an Operations Support Specialist, you will provide administrative assistance for centralized notice printing and secure documents for the agency.
Duties
Utilize various pieces of equipment to produce secure identification documents.
Maintains secure documents and prepares for special mailing using Secure Mail Initiative (SMI). Maintains and prepares daily, weekly and annual reports.
Complete a variety of database and system updates. Conducts research to resolve issues and performs appropriate corrective action.
Conduct complex data queries, validates and analyzes data to determine trends and evaluate activities in order to identify problem areas.
Prepare and maintain Standard Operating Procedures (SOPs), encompassing all tasks performed with production of secure identification documents.
Provide technical support in a variety of matters relating to the program area.
Utilize various informational sources to keep abreast of the most up to date resources and information to meet operational and administrative needs.
Qualifications
The qualifications for this position must be met by 11:59 PM (Eastern Time) on 03/22/2024.
Time in Grade does not apply to Delegated Examining Announcements, any reference to Time in Grade in the questionnaire will not apply to the rating and ranking of applicants.
GS-09: You qualify at the GS-09 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-07 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties:
Preparing and maintaining Standard Operating Procedures related to the program.
Performing quality control on secure documents.
Researching and Investigating practices in order to discover efficiencies. OR
You may substitute successful completion of a Master's or equivalent graduate degree or at least two (2) full years of progressively higher level graduate education leading to such a degree or LL.B or J.D. in a field related to the work of this position.
Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 03/22/2024. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since human resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions.
Please ensure EACH work history includes ALL of the following information:
Job Title (include series and grade if Federal Job)
Duties (be specific in describing your duties)
Employer's name and address
Supervisor name and phone number
Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008)
Start and end dates for each grade/pay level if you've held a federal position.
Full-time or part-time status (include hours worked per week)
Salary
Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible.
Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.
Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position.
National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service. Please provide the dates and amount of time/hours worked earning this experience.
Education
COMBINING QUALIFYING EXPERIENCE AND EDUCATION: If you do not qualify based on experience or education alone, you may be able to qualify based on a combination of your experience and education. For more information on combining education and experience, visit the following website:
General Schedule Qualification Standards.
Transcript required: If you don't submit a transcript, we will not use your education when deciding if you're qualified for the job. For verification purposes, the transcript submitted must include your name and educational institution.
