This position is located in Grand Teton National Park, in the Visitor & Resource Protection Division serving as the Assistant Manager for the Teton Interagency Dispatch Center. Be a successful applicant. Watch this 5-minute video to learn how to create a federal resume.

Duties

Provides operational oversight and day to day supervision of the dispatch center, ensuring professional all-risk, wildland fire and aviation dispatch services are provided. Assists in all management aspects of the operation, including scheduling, the development and maintenance of complex dispatch operating plans, guides, and interagency mobilization plans. Supervises up to six GS-2151 permanent Public Safety Dispatchers from the GS-05 to GS-8 level and serves as supervisor of record for up to 5 GS-05 seasonal Public Safety/Wildland Fire dispatchers. Maintains interagency communication and coordination within framework of established partners. Coordinates, modifies, and develops as necessary the internal all-risk training program for center operations, seeks out applicable training opportunities for dispatchers and assists in ensuring dispatchers maintain required certifications such as State CJIS/NCIC and Emergency Medical Dispatch certifications and wildland fire dispatch qualifications. Physical Demands: The work requires long periods of sitting and standing in one position at a computer terminal, intense concentration and working at top speed for several hours at a time. The incumbent may be under constant degrees of stress. The work environment is intense, with multiple voice and data messages and alerts arriving at the same time and requiring immediate response and listening to voices of various levels of intensity talking.Therefore, the ability to hear and to communicate clearly, both orally and in writing, is paramount. There is some degree of light to moderate lifting required. Shift work or non-standard tours of duty are involved or maybe required. The incumbent may be required to work holidays and weekends. The incumbent is an essential employee, therefore is required to come to work on time, regardless of weather conditions. Additionally, in exigent circumstances, the incumbent may be required to work past a normal end of shift in order to maintain the efficiency of the National Park Service. Incumbent must be able to speak clearly in English. Due to the high intensity of the office environment, the incumbent will be allowed to participate in physical training programs. Travel associated with occasional site visits may require some walking and climbing. Must be able to respond to after hour callouts. Working Conditions: The work area is in an open space which also contains computer workstations, alarm equipment, and radio equipment. The incumbent may be required to be deployed to other locations and areas for special assignment which may include work outdoors or in other areas that are not climate controlled or adequately lighted. The work is performed primarily in an office setting. Radios and telephones are in constant use and result in frequent periods of excessive and constant noise. Incumbent must be able to multi-task and concentrate on work projects amidst noise, interruptions and the movements of others. This creates a hectic and high stress work environment.

Requirements

Qualifications

All qualifications must be met by the closing date of this announcement-03/28/2024-unless otherwise stated in this vacancy announcement. Credit will be given for all appropriate qualifying experience. To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience. To qualify for this position, you must possess the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-09 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as: independently performing public safety dispatching (law enforcement, emergency medical, search and rescue, and fire) work using computers and software programs National Crime Information Center (NCIC), Criminal Justice Information System (CJIS). Public Safety dispatching includes: Monitoring and responding to radio communications and 911 calls and other emergency reporting systems; receiving requests for service; receiving, evaluating, and summarizing complaints prior to dispatching the information; keeping track of field unit safety and welfare of employees; responding to complaints, and incidents; dispatching appropriate field units/personnel for emergency services; querying and updating law enforcement data bases; preparing and maintaining incident reports; referencing and updating resource materials; advising the public and other law enforcement agencies regarding the emergency; receiving requests for service; receiving, evaluating, and summarizing complaints prior to dispatching the information; and communicating with difficult callers. You must include hours per week worked. Include the grade level of any federal positions. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

There is no substitution of education for experience at the grade level(s) of this announcement.

Contacts

• Address Grand Teton National Park PO Drawer 170 Moose, WY 83012-0710 US
• Name: Emily Selleck
• Phone: (307) 739-3446
• Email: [email protected]