This position in located in the Management Support Service under the direct supervision of the Chief, Veteran Experience Officer. The Connected Health Coordinator services as facility champion for the Connected Health, leads facility teams to support existing and future Veteran communication initiatives, coordinates local implementation, training, communications, outreach, and support efforts, and evaluates and reports on Connected Health actions and activities.

Duties

Major Duties *Leads the facility's efforts as an administrative liaison to integrate current and future Connected Health Modalities with healthcare providers and patients and serve as liaison and administrator to VISN and the National Team. *Responsible for establishing and managing communication plans that identify target audiences including appropriate messages, activities and resources. *Formulate a marketing strategy from research, reports, products, and organizational data. *Analyze participation trends, customer markets, needs of the consumer. *Represent the VAMC/HCS at forums, conferences, and meetings. *Deliver presentations to al levels of the VAMC/HCS, service organizations, veterans, family members and caregivers. *Analyze functional clinical and business process changes or impact to clinical guidelines in terms of policies, procedures, and user behaviors. *Manage multiple projects by planning and organizing activities. *Identify problems and apply analytical techniques for the purpose of resolving issues. *Offer virtual care tools support to Veterans, their family members, caregivers and VA Staff. *Work with the employee education staff to coordinate personnel and resources to develop educational and training programs/classes with the intent of increasing adoption of the various Connected Health modalities. *Establish, develop, and implement local Connected Health-related goals and strategies to meet goals, identify responsible parties. *All other duties assigned by Leadership. Work Schedule: Monday-Friday, 08:00am - 04:30pm (Supervisor Discretion) Compressed/Flexible: Supervisor Discretion Telework: Not Telework eligible Virtual: This is not a virtual position. Position Description/PD#: Communication Specialist (Connected Health Coordinator)/PD021120 Relocation/Recruitment Incentives: Not Authorized

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/29/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: The work requires development and presentation of the MHV program. Incumbent presents informational material to achieve understanding in customers with varying levels of understanding and differing perspectives. Analyzes efficiency of program and makes improvements. Assignments involve producing multi-media materials that effectively develop and maintain a positive outlook on the organization by customers. defining the target groups, analyzing the information required and the most appropriate format and means of dissemination. Decisions regarding what needs to be done depend upon analysis of the project, its purpose, the most appropriate groups to communicate with, their characteristics, the most effective communication methods and techniques, and ways of evaluating the impact of disseminated information. Projects require the application of standard communication techniques requiring the solution of problems or resolution of issues similar to those previously encountered with slight modification or strategies to accommodate new aspects of an issue. Keeps abreast of the latest information on advertising and marketing by reading literature and attending workshops. Ability to analyze a variety of research reports, studies, fact sheets, and other documents , skill in organizing and communicating ideas and thoughts effectively through written correspondence and oral presentation. Skill in audio-visual techniques to assist in preparation of radio, television, slide show, speech materials, or other methods of communication. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree or three (3) full academic years of progressively higher level graduate education leading to such a degree? TRANSCRIPT(S) MUST BE SUBMITTED IF EDUCATION IS BEING USED TO QUALIFY. CONFERRAL OF DEGREE(S) EARNED SHOULD BE PRESENT ON TRANSCRIPT(S). UNOFFICIAL TRANSCRIPT(S) OK. FAILURE TO DO SO WILL DISQUALIFY YOU FROM FURTHER CONSIDERATION. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond a Master's Degree. NOTE: The first year above a graduate education does not qualify. TRANSCRIPT(S) REQUIRED. You will be rated on the following Competencies for this position: Customer ServiceEducation and TrainingInformation ManagementOral Communication Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work is primarily sedentary, but may require periods of standing during presentations, briefings, speeches, health fair activities, etc., although some slight physical effort may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address WG Bill Hefner Salisbury VA Medical Center 1601 Brenner Avenue Salisbury, NC 28144 US
• Name: Kelvin Nelson
• Phone: 980-267-1913
• Email: [email protected]