This Supervisory Medical Support Assistant position is a 90 day detail. Located in the Mental Health Department, this position serves as the direct supervisor for Mental Health Department Service Advanced Medical Support Assistants (AMSA). The Supervisory Medical Support Assistant is proficient in all appointment scheduling and consult functions. The position provides support work in connection with the care and treatment provided to patients in clinics, wards, or other such units as assigned.

Duties

Incumbent(s) must be able to train staff on the requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities. Incumbent must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes. Schedule appointments accurately and in a timely manner. All appointments will be made with the patient's input, either in person or by phone. Notifies his/her supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic time frames. Incumbent(s) will rotate this to assure all MSA staff is in attendance and understand the process. independently manage position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs. Responsible for administrative coordination of clinic preparation activities, and integration of administrative functions with surgical services. Assures that all supervised staff receives all required annual training. The incumbent is responsible for the competencies for all supervised staff. Plans and/or coordinates a formal orientation and training and assures training programs for new employees are completed as required to achieve efficiency of operations on a daily and long-term basis. Ensure adequate leave coordination to avoid inability to properly respond to the needs of the service. Monitors personnel assignments, work distribution and work performance to assure adequate service is being provided and work is properly distributed to accomplish the workload. Independently carries out a wide variety of tasks involving atypical problems or complex situations. Advises Lead MSA of requirements for on the job training for new MSAs. Responsible for extracting and analyzing data to provide reports in support of performance measures to senior management. Ensures all necessary medical data (x-ray and lab reports, admit orders, etc.) is available to clinicians prior to patients' arrival and assists with keeping program staff of any changes/problems that might be encountered. Responsible to keep the AO and Chief of Imaging abreast of any unusual circumstances or issues that may arise when scheduling patients. If there are any obstacles with the routine process of scheduling, is responsible to notify supervisor. Work Schedule: Full-Time, Monday-Friday 07:30AM-4PM. Telework: Not Eligible Position Title: Supervisory Medical Support Assistant Functional Statement #: 00000 Financial Disclosure Report: Not required

Requirements

Qualifications

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Policy. Experience : Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, Education: One year above high school; OR, Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

Education

There is no educational substitution at the GS-08.

Contacts

• Address Tucson VA Medical Center 3601 South Sixth Avenue Tucson, AZ 85723 US
• Name: Austin Hoglund
• Phone: (602) 877-4927
• Email: [email protected]