This position functions above the full performance level for the Health Technician (Telehealth Clinical) position and serves in an advanced role. The incumbent performs a full range of duties and is responsible for day-to-day operation of telehealth services. The incumbent is expected to be able to exercise independent judgement and will often provide guidance to staff and will require minimal direct supervision.

Duties

This position functions above the full performance level and requires the performance of higher-level duties which must consist of significant scope, complexity (difficulty) and range of variety. Duties for this above full performance level include and are not limited to the following: Performs a full range of duties and is responsible for day-to-day operation of telehealth services at the assigned location and between the assigned location and remote sites of care as well as participating in the programmatic development and advanced support of the facility-wide telehealth program. Exercises independent judgement and often provides guidance to less experienced staff members and requires minimal direct supervision Coordinates, installs, maintains and manages the inventory of telehealth technologies including hardware and software with assistance of Biomed and IT Provides established standardized competency based training, guidance and information on the use of advanced telehealth technologies Provides established standardized competency based training for telehealth technology, facilitating interactive simulations Participates in performance improvement activities for improving the efficiency of the patient telehealth processes Develops reporting procedures, sampling techniques and measurements to identify/analyze inherent weaknesses in work and procedures; Coordinates clinic set up and monitoring of workload capture and issues for assigned patient and provider clinics including telehealth resource based scheduling Supports designated complex telehealth programs with advanced technical skillsets In addition: Prepares the clinical environment, including preparing medical and telecommunications equipment used for clinical examination and treatment Serves as a tele-presenter, within scope of practice, during clinical video telehealth (CVT) and VA Video Connect (VVC) encounters including: establishing and maintaining video conferencing connections / making introductions between patient site and provider site \ following instructions of a clinician to facilitate an effective clinical encounter Serves as an imager and manager of clinical data for store and forward telehealth (SFT) clinical encounters including tasks such as capturing images, collecting data and transmitting them electronically for clinical review in accordance with VHA national guidelines Ensure patient care is delivered safely by following appropriate procedures for the cleaning of clinical equipment and the care environment while following all patient safety guidelines, protocols, and procedures Completing standardized clinical questionnaires and templates Ensures patient privacy is protected with compliance of security and patient privacy regulations Schedules requests for telehealth appointments using an electronic resource based system Monitors and maintains scheduling of rooms, patients, technologies, clinical providers and presenters Provides patient education Support Veterans in completing patient satisfaction surveys Communicating with clinical and administrative staff as multiple levels and locations Coordinating and or directly configuring, installing, troubleshooting, inventory management, cleaning, and performing minor routine maintenance of assigned telehealth technology Ensures telehealth technologies are secured, ready for use, and accounted for; tracking maintenance work orders, information systems, inventory records, and communicating with National Telehealth Technology Help Desk to facilitate troubleshooting, repair, and coordination of replacement equipment Serves as point of contact to answer questions and address concerns related to telehealth technologies Work Schedule: Full-time, 0730-1600hrs Telework: May be available, per supervisor instruction and needs of service. Not to exceed one to two days per pay period Functional Statement: Health Technician (Telehealth Clinical) - Advanced, T38 Hybrid - GS-0640-07 Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized Financial Disclosure Report: Not required

Requirements

Qualifications

Basic Requirements for all levels of Health Aid and Technician (Telehealth): Citizen of the United States AND Experience: One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician OR Education: Four academic years above high school leading to a bachelor's degree with courses related to the occupation OR Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). All Health Technicians (Telehealth Clinical) employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series, and grade held. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply: To qualify at the announced level you must cover the level of Knowledge, Skill, and Abilities below: Demonstrate at least one year of related experience at the GS-6 level, a high level of performance reflecting the following knowledge, skills, and abilities. Comprehensive knowledge of computer systems and programs to perform a variety of tasks Ability to communicate, consult, and interact with other members of the healthcare team, external relations, customer service and patient education Ability to provide and receive guidance and technical direction Ability to plan, organize, set priorities, work as a team member, and effectively complete assignments Ability to read, interpret, and apply complex written instructions Knowledge of general clinical policies and procedures in a healthcare environment References: VA HANDBOOK 5005/96 PART II APPENDIX G50 The full performance level of this vacancy is GS-7. Physical Requirements: See VA Directive and Handbook 5019.

Education

Education is generally not applicable at this level you must be able to meet the requirement as listed above at the announced grade level.

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address William S Middleton Memorial Veterans Hospital 2500 Overlook Terrace Madison, WI 53705 US
• Name: Lisa Maddox
• Phone: 608-256-1901 X18603
• Email: [email protected]