This position is part of the Interior Business Center (IBC), Human Resources Directorate (HRD). The incumbent will provide oversight and continuous management of the constant evolution of HRD's information technology environment and other service areas, focusing on HRD's hire-to-retire suite of systems and services .

Duties

Lead a team of professionals in providing exceptional customer service as an HR Line of Business (LoB) Shared Service Center (SSC) in accordance with service level agreements (SLAs) and established business models associated with the full hire-to-retire suite of IBC's HR systems and services. Provides assistance and oversight in the development and implementation of strategies, projects and initiatives that accomplish the goals and objectives of the organization to include but not limited to the HR IT modernization, migration of new customers, implementation of new programmatic policies, etc. Collaborate and work effectively with internal and external customers to understand their needs and deliver an exceptional customer experience. Monitor and assess organizational health of Directorate staff for efficacy of change management, morale, organizational performance & individual employee performance and take steps to prevent or correct organizational and performance issues. Develop and lead service related priorities for effective use of service budgets and staffing resources.

Requirements

Qualifications

At the GS-15 level, you must meet the following qualification: One year of specialized experience equivalent to at least the GS-14 level. Specialized experience is that which has equipped the applicant with the competencies to successfully perform the duties of the position, and that is typically in or related to the position to be filled. Specialized experience for this position includes but is not limited to experience in delivering human resources systems or services in a shared service provider environment; budgetary and contracting support experience; IT modernization project experience; analyzing various program business and internal processes for improvement, development and implementation of solutions and completion of program objectives and milestones. Applicants must carefully review the information in the "How You Will Be Evaluated" section for important information and instructions pertaining to the multi-hurdle assessment process for this position. Only experience and education obtained by the closing date of this announcement will be considered TIME-IN-GRADE: Current career or career-conditional employees of the Federal government, or former career or career-conditional employees, who have a break in service of less than one year, are required to meet the time-in-grade restriction of one year of Federal experience at the next lower grade, with few exceptions outlined in 5 CFR 300.603(b). Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). You will receive credit for all qualifying experience, including volunteer experience.

Education

There is no substitution of education for experience at this grade level.

Contacts

• Address IBC Human Resources Directorate 7201 W. Mansfield Ave. Denver, CO 80235 US
• Name: Christine Gluck
• Phone: 303-969-5481
• Email: [email protected]