About the Position: Serves as the activity Exceptional Family Member Program's (EFMP) coordinator, responsible for identifying, coordinating and obtaining a variety of resources and services for Active-Duty family members who have physical, developmental, emotional or intellectual disabilities or illness. Work hours are from 0730-1630 Mon-Fri with one-hour lunch. CURRENTLY FEDERALLY EMPLOYED YOU MUST MEET TIME- IN-GRADE AT THE GS-06 GRADE LEVEL. SEE QUALIFICATIONS BELOW.

Duties

Initiate basic case management procedures and conducts a preliminary review of Exceptional Family Members documents to determine eligibility for enrollment. Update the Exceptional Family Member Program (EFMP) Standard Operating Procedures for the office. Face-to-face and electronic communication with customers. Data entry into various electronic databases and spreadsheets. Administrative functions associated with completing Exceptional Family Member Program (EFMP) actions. Provide formal training to health care personnel, health care providers, and administrative personnel on Exceptional Family Member Program (EFMP) screening, coding and enrollment procedures. Prepare reports and surveys as appropriate to meet requirements outlined in regulation or as requested by higher headquarters.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Position requires a national agency check with inquires (NACI).
• This position requires the incumbent to have tuberculosis testing.
• This position requires regular contact with children under the age 18 and a favorable determination. You are required to undergo specific initial background checks, investigation and periodic re-verification check of multiple agency records.
• This position has mandatory seasonal influenza vaccination requirements and is subject to annual seasonal influenza vaccinations unless otherwise exempted for medical or religious reasons (documentation of exemption must be provided upon hire).
• This position has been designated "Mission Essential". In the event of severe weather or other emergency type situations (natural or man-made disaster) the incumbent is required to report to work or remain at work to support mission operations.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. 30 Percent or More Disabled VeteransCurrent Civilian Employees of the Defense Health Agency (DHA)Current Permanent Department of Defense (DoD) Civilian EmployeeDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceExecutive Order (E.O.) 12721Interagency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Department of Defense (DoD) TransferPeople with Disabilities, Schedule APriority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleReinstatementVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the specialize experience and/or education requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-06). Time-in-grade documentation: If you are applying for a higher grade and your SF-50 has an effective date within the past year, it may not clearly demonstrate you meet the one year time-in-grade requirement so you will need to provide an SF-50 which clearly demonstrates you meet the time-in-grade requirements (examples of appropriate SF-50s include Promotions, Within-grade Grade/Range Increases, and SF-50s with an effective date more than one year old). Specialized Experience: One year of specialized experience which includes coordinating resources or referrals to help patients and/or family members with medical and/or behavioral health conditions; utilizing automated healthcare systems and office automation software to gather and/or input data for document preparation and/or reports for the department. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06). OR Education: One full year of graduate level education in a field directly related to the work of the position, such as social or behavioral sciences, medical administration or psychology. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) by 18. Add the two percentages. You will be evaluated on the basis of your level of competency in the following areas: Attention to DetailComputer SkillsCustomer Service Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-06).

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications.

Contacts

• Address JT-DHA-DDAAFN DHA CENTRAL NC MARKET DO NOT MAIL Fort Liberty, NC 28310 US
• Name: Army Applicant Help Desk