Explore a new career with the BLM - where our people are our most precious resource. This position is located in Headquarters, Anchorage, Alaska. Information about Anchorage, AK and the surrounding area can be found at here. We expect to fill 1 (one)vacancy at this time; however, additional positions may be filled from this announcement if they become available.

Duties

Responsible for the technical and administrative supervision of IT Specialists positions to carry out the mission of the organization. Determine acceptability, rejection, or correction of contractor work. Plans work to be accomplished by subordinates; makes assignments based on capability and expertise; evaluates the work performance of subordinates; develops performance standards. Gives advice or instruction to subordinates on work and administrative matters; and identifies developmental and training needs of employees, providing or arranging for needed development or training. Interviews candidates for positions; recommends appointment, promotion, or assignment for positions; hears or resolves complaints from employees; referring group grievances and more serious unresolved complaints to a higher level. Responsible for ensuring all personnel management actions are in accordance with merit principles and Equal Employment Opportunity (EEO) program guidance. Responsible for managing the operational end of desktop service delivery, including delivery and monitoring of all services and proactive mitigation of service degradation. Service delivery includes Tier 1 and Tier 2 support for physical desktops, virtual desktops, desktop software and desktop access to BLM software. Responsible for periodic Tier 3 solution development and system design. In-depth knowledge of communication principles, methods, practices and techniques; analytical methods, and interpersonal relations practices to serve as an expert spokesperson on IT and IRM operational issues. Establishes and maintains business relationships with BLM employees, supervisors and managers to ensure customer needs for IT services are met.

Requirements

• U.S. Citizenship is required.
• Be sure to read the How to Apply and Required Documents Sections.
• You cannot hold an active real estate license: nor can you have an interest or hold stocks in firms with interest in Federal Lands.
• Direct Deposit Required.
• Appointment will be subject to a favorably adjudicated background/suitability investigation/determination.
• Your resume must contain enough information to show that you meet the qualification requirements as defined in the announcement. In addition, your responses to the questions must adequately reflect in your resume.
• Supervisory Probationary Period: If you are selected for this position, you will be required to serve a one year supervisory/managerial probationary period if one has not previously been completed.
• May require a one year probationary period.

Qualifications

In order to be rated as qualified for this position, we must be able to determine that you meet the qualification requirements - please be sure to include this information in your resume. No assumptions will be made about your experience. For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. In addition to meeting the competencies requirement above you must possess one (1) full year of specialized experience at or equivalent to the GS-11 level that is equivalent in difficulty and complexity as indicated by the following examples: Applying customer support principles for installing computers, troubleshooting computer problems, communicating problem and resolutions to customers, documenting actions taken, providing training and guidance to customers, and assisting other IT specialists in resolving complex problems, i.e., servers, networks, IT security. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must meet all qualification requirements by the closing date of the announcement. Physical Demands: The work requires no special physical demands. It is sedentary, performed in a comfortable posture. It may involve some walking, standing, bending, or carrying of light items. Moderate amounts of travel in commercial and chartered aircraft and all forms of ground transportation will be required. Some field trips in rough terrain for extended periods of time may be required. The incumbent must have the ability to work under sustained pressure and to meet short notice deadlines. Moderate lifting up to 100 pounds may be required. Work Environment: Work is performed in an office or similar setting involving everyday risks or discomforts that require normal safety precautions. The work area is adequately lighted, heated, and ventilated.

Education

This job does not have an education qualification requirement.

Contacts

• Address BLM, Headquarters Office BLM, National Operations Center, HR-250 Denver Federal Center, Building 50 P.O. Box 25047 Denver, CO 80225 US
• Name: HQ/NOC HR
• Phone: 303-236-6421
• Email: [email protected]