This position is located in Grand Teton National Park, within the Business & Administration Division. Open to the first 50 applicants or until 03/20/2024 whichever comes first. All applications submitted by 11:59 (EST) on the closing day will receive consideration.

Duties

Major Duties: Installs, troubleshoots, maintains, and modifies a complex High Availability Failover Cluster in Microsoft Hyper-V for the park's IT program utilizing best business practices to lower the total cost of ownership and reduce personnel hours spent on maintenance. Server roles responsible for include-but are not limited to-Computer Aided Dispatch, Windows roles such as print and DHCP, museum archive systems, file shares, SMTP (simple mail transfer protocol), IT service management software, and others. Serves as the subject matter expert for server operating systems, software programs, networking technologies, and other IT programs in the park. Conducts annual security planning with the supervisor. Installs, troubleshoots, maintains, modifies, and advises for the network switches and the VoIP Cisco Unity telephone system. Advises on new technologies and cost efficiencies in network technology and other approved VoIP technologies such as Microsoft Teams phones. Works on Cisco and Aruba switches. Writes and maintains technical white papers and training materials for both techs and end-users. Maintains, modifies, and makes additions to the internal IT technical repositories. Develops and uses new technologies and programs to best get information on IT systems out to end-users. Documents progress in projects and tasks using technological repositories for the team. Makes recommendations on licenses based on a deep understanding and willingness to learn the Cisco licensing schedules for VoIP services and network services. Serves as a work leader on small and mid-size projects both for planning and on-site work. Makes frequent technological changes in planning, maintenance, servicing procedures, scope of all server and network equipment. Adapts existing equipment and technologies to evolving cloud solutions in accordance with policy. Prepares cost estimates for proposed installations, improvements, and modifications. Coordinates work with needs of other divisions. Develops and enforces standards of performance and operation with supervisor. Responsible for all users tracking for IT including onboarding and offboarding employees into the IT system, group memberships rights, role assignment to users, and end-user license assignment that are needed by users to do their job. Physical Demands: The work is primarily sedentary. Some work may involve travel to and attendance at meetings and conferences away from the work site. Some employees can carry light items such as papers, books, or small parts, or drive a motor vehicle. The work does not require any special physical effort. Work Environment: The work area is adequately lighted, heated, and ventilated. The work environment involves everyday risks or discomforts that require normal safety precautions. Some employees may occasionally be exposed to uncomfortable conditions in such places as research facilities. Area Information: Grand Teton National Park and the John D. Rockefeller, Jr. Memorial Parkway in northwestern Wyoming preserve a spectacular landscape. The park encompasses the Teton Range and broad valley of Jackson Hole. Majestic peaks, wild canyons, piedmont lakes, forests, sagebrush meadows and the Snake River combine into one of the most scenic settings anywhere in North America. With 333,000 combined acres, the parks are at the heart of the Greater Yellowstone Ecosystem, one of the most biologically diverse regions of the world. Additionally, the park includes a wide array of cultural resources, including 318 historic structures, two national historic landmarks and over 300 archeological sites. Grand Teton is one of the most visited national parks in the country. This position is located in Moose, WY. Services are available in the neighboring town of Jackson, a small, recreation focused community of 10,000 year round residents. The town caters to four million tourists every summer, has an excellent hospital, well-respected school system, grocery stores, restaurants, and seasonal festivals. Outdoor activities abound including hiking, camping, backpacking, horseback riding, boating, biking, fishing, skiing, and mountaineering. Summer temperatures range between 65 - 80 degrees. Winter temperatures range from 30 degrees to below zero with heavy snow. Government housing may be available.

Requirements

Qualifications

All qualifications must be met by the closing date of this announcement-03/20/2024-unless otherwise stated in this vacancy announcement. Credit will be given for all appropriate qualifying experience. To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience. To qualify for this position, you must meet one of the basic requirements by close of the announcement or you cannot be considered for this position. BASIC REQUIREMENTS: IT related experience demonstrating each of the following 4 competencies (resume must clearly describe your relevant experience for each): Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples include: assuring adherence to an organization's standards, programs, security and reports.; and determining and properly configuring systems components that are needed to support the operating environment. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples include: tracking work in a ticketing system with regular detailed updates to the customer; and serving as a technical subject matter expert on all technical aspects related to server system, VoIP phone systems, and network equipment. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples include: communicating to non-technical personnel and with technical trade professionals and sales representatives; and determining and conducting training programs for personnel in elementary maintenance and operation procedures. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples include: diagnosing and resolving problems for a wide variety of devices, applications, systems, and equipment; and developing and maintaining procedures to ensure backup of server data. AND one (1) year of specialized experience GS-09 grade level or equivalent in the Federal service (obtained in either the public or private sectors). Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT. This experience includes activities such as: performing work installing and maintaining critical Windows Servers, VoIP infrastructure, and completing basic tasks in Active Directly management and in networking Cisco switches; identifying and/or correcting deficiencies in Windows OS environments to address vulnerabilities and best practices; interpreting drawings, plans, and specifications for the installation of servers and switches for an organization's server and network environment. You must include hours worked per week on your resume. OR Education - PhD or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to a PhD or equivalent doctoral degree. Creditable degrees/graduate education must be in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks. All academic degrees and coursework must be from accredited or pre-accredited institutions. If you are qualifying based on education, you must include transcripts. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

To qualify based on education, you must submit a legible copy of transcripts from an accredited institution with your name, school name, credit hours, course level, major(s), and grade-point average or class ranking. Transcripts do not need to be official, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work.

If you are using education completed in foreign colleges or universities to meet qualification requirements, you must show that your education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.

Contacts

• Address Grand Teton National Park PO Drawer 170 Moose, WY 83012-0710 US
• Name: Shawn Lipinski
• Phone: 307-922-1017
• Email: [email protected]