The incumbent serves as a Supervisor for Medical Support Assistants at the Togus VA Medical Center in VISN 1, VA New England Healthcare Network. The position is responsible for planning, directing and controlling work for the lower graded medical support assistants in their assigned outpatient clinic setting. Work is performed collaboratively in an interdisciplinary Coordinate Care delivery model (Patient Aligned Care Team, or Specialty Care Setting).

Duties

Duties: Incumbent serves as Supervisor for Medical Support Assistants within the Community Based Outpatient Clinics at VA Maine Healthcare System. Positions are located at the Community Based Outpatient Clinics (CBOC)s. Incumbent may be expected to cover more than one facility, including Lincoln, Caribou, and Calais. Major Duties include but are not limited to: Planning, organizing and directing the work of lower graded medical support assistants. Established work priorities. Identifies developmental training needs of employees and arranges training when required. Conducts in-service on-the-job skills assessment and instruction. Assigns work based on requirements and resources available. Reviews work produced and analyzes weekly reports to evaluate production. Resolves backlogs, scheduling errors, ICB Capture, EARR review and pre-registration data. Conducts regular staff meeting with medical support assistants. Communicates and updates on policy changes and new procedures. Services as point of contact for resolving patient issues especially regarding appointment and scheduling concerns. Acts as liaison with medical support assistants, medical staff, nursing staff and other services. Collects, compiles and tracks data and statistical information in support of several VA, VISN and local programs. Work Schedule: Full Time, Monday-Friday 7:30am to 4:00pm Recruitment Incentive (Sign-on Bonus): Not Authorizes Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: F01629 Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required NOTIFICATIONS: This position is not a bargaining unit position. Position is in the excepted service. Current and former federal employees must submit copies of their most recent non-award SF50 (notice of personnel action). The SF50 must identify the position, title, series, grad, step, tenure and type of service (competitive or excepted). In some cases, more than one SF50 may be required to show a higher grade previously held. Veterans' preference does not apply for internal or other current permanent Federal agency employees. The incumbent may be required to travel to other VA campuses and CBOC's.

Requirements

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j. Experience and Education: (1) Experience: Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR (2) Education: One year above high school OR (3) Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: GS-8 Grade Level Requirement. (a)Experience: One year of experience equivalent to the GS-7 grade level leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting. (b)Assignment: Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics. They have full responsibility for supervising at least one subordinate MSA team leader, supervisor, or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting. Assignments at this level include, but are not limited to: evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems to make recommendations for improved operations; identifying educational or training needs; making final decisions on hiring selections; evaluating performance, and taking disciplinary action when necessary. The employee has administrative and professional responsibility for planning and directing the subordinate lead, supervisor, and MSA's activities. Responsible for extracting and analyzing data to provide reports to senior management in support of tracking measures. For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time. (c) Demonstrated Knowledge, Skills, and Abilities: Candidates must demonstrate [all of] the KSAs below Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leaderin a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations. Ability to provide briefings, orientations, staff development, and training in a patient support setting. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs. Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment. Preferred Experience: References: VA Handbook 5005, PART II, APPENDIX G45 Medical Support Assistant VA Qualification Standard. http://vaww.va.gov/OHRM/Directives-Handbooks/Documents/5005.pdf.The full performance level of this vacancy is GS-8. The full performance level of this vacancy is GS-08. Physical Requirements: The work requires some physical exertion such as prolonged periods of standing, bending, reaching, crouching, stooping, stretching, and lifting moderately heavy items such as papers, books, manuals, record boxes and boxes of computer paper. Computers are used and therefore keyboarding is required. The work includes walking from area to area when covering other employees. Applicant may at times be exposed to stressful situations with Veterans.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Togus VA Medical Center 1 VA Center Augusta, ME 04330 US
• Name: Tamisha Williams
• Phone: 203 932-5711 X18589
• Email: [email protected]