See below for important information regarding this job.

Duties

Provides tailored customer support, maintains customer data and responds to customer inquiries. Receives and processes order cancellations, provides order status updates and modifications, and follows-up on customer receipt. Monitors cross-agency sources of supply and executes lateral support transaction to alleviate work-stop inducing backorders. Ensures exception processing of inventory allocation, researches and tracks STOs/replenishment actions to facilitate resolution of backorders or delinquent contracts that impact unfilled orders. Contacts industrial customers to facilitate resolution of routine customer issues, follows-up to ensure complete and quality resolution of supply discrepancies.

Requirements

• Must be a U.S. citizen
• Tour of Duty: Set Schedule
• Security Requirements: Non-Critical Sensitive with Secret Access
• Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
• Fair Labor Standards Act (FLSA): Non-Exempt
• Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.
• Recruitment Incentives: Not Authorized
• Bargaining Unit Status: Yes
• Pre-Employment Physical: Not Required

Qualifications

To qualify for a Supply Technician, your resume and supporting documentation must support: Specialized Experience: One year of specialized experience that equipped you with the particular knowledge, skills and abilities (KSAs) or competencies to successfully perform the duties of the position, and is directly in or related to this position. To qualify at the GS-07 level, applicants must possess one year of specialized experience equivalent to the GS-06 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Receiving, processing, and validating supply requisitions or customer sales orders. Assisting with routine Storage and Distribution problems for material due in from overhaul (DIOH), material due in for maintenance or due-out for maintenance (DIFM/DOTM). Assisting in management of backorders or awaiting parts programs (AWP). Expediting emergency supply requests. Providing status to customers regarding supply requisitions, availability of material, or resolution of discrepancy. Coordinating MICAP material support problems to expedite material shipments with key Storage and Distribution personnel. Advanced proficiency of Microsoft Excel (to include Excel report generation). Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Contacts

• Address DLA Aviation 6090 Strathmore Road Richmond, VA 23237 US
• Name: DLA Aviation POC
• Phone: 614-692-0318
• Email: [email protected]