Job opening: LEAD CUSTOMER SERVICE REPRESENTATIVE
Salary: $51 115 - 66 450 per year
Published at: Mar 05 2024
Employment Type: Full-time
Who may apply: Current, permanent DFAS employees in the competitive service, eligible DoD PPP Military Spouse preference applicants and current DFAS VRA employees.
Duties
Distributes and balances the workload among employees in accordance with established requirements.
Assures timely accomplishment of the assigned workload and assures each employee has enough work.
Maintains documentation and production reports of daily workload and work accomplished.
Instructs employee in specific tasks and job techniques.
Provides on-the-job training in accordance with established practices and procedures.
Maintains current knowledge and answers questions on procedures, regulations, policies, and directives.
Requirements
- Must be a U.S Citizen or National
- Registered for Selective Service (males born after 12-31-1959)
- Suitable for Federal employment
- Time after Competitive Appointment: Candidates must have served 3 months after latest competitive appointment in the Federal service.
- This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.
- Time in Grade Requirement - see the Qualifications field below for more details.
- Obtain/Maintain Financial Management Certification
Qualifications
One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-06 for GS-07 level) within the federal service, which demonstrates the ability to perform the duties of the position, is required.
For GS-07: Specialized experience at the GS-06 grade level is defined as: applying financial regulations, policies and procedures to research customer issues; developing solutions and explaining regulations and outcomes to customers; interpreting technical materials and recommending improvements to workflow efficiency.
GS-07 Time-in-Grade: Current or former federal employees who have held a GS position in the preceding 52 weeks, must meet the time in grade requirement. To be considered for the GS-07, applicants must have served 52 weeks as a GS-06 or higher grade in Federal Service.
You may qualify for consideration if meeting time-in grade, specialized experience, education requirement, 90 days after competitive appointment requirement, and all other qualification requirements within 30 calendar days after the closing date of the announcement, unless otherwise indicated on the announcement.
Education
GS-07 Substitution of Education for Experience: One full year of graduate level education may be substituted to meet the specialized experience required when it is directly related to the work of the position being filled. Equivalent combinations of successfully completed graduate level education and experience may be used to meet total experience requirements.
If you are using education to substitute for the specialized experience, you must submit transcripts at the time you apply. To be creditable, education must have been obtained in an accredited college or university recognized by the U.S. Department of Education (
http://www2.ed.gov/admins/finaid/accred/index.html).
Contacts
- Address DFAS - ACCOUNTING OPERATIONS - COLUMBUS
3990 E. Broad Street
Columbus, OH 43213
US
- Name: HR Customer Care Center
- Phone: (317) 212-0454
- Email: [email protected]
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