This position is located in Blue Ridge Parkway, in the Division of Administration. Open to the first 150 applicants or until 03/20/2024 whichever comes first. All applications submitted by 11:59 (EST) on the closing day will receive consideration.

Duties

The GS-2210-12 Information Technology Specialist is responsible for planning and carrying out difficult and complex assignments in the delivery of customer support services. Assignments include, but are not limited to: Interpreting IT policies, standards, and requirements and modifying and adapting existing methods and approaches. Implementing recommendations independently or as a team member. Providing advice and guidance on a wide range and variety of complex IT issues. Evaluating and recommending new or enhanced approaches to delivering IT services. Analyzing and recommending resolution of complex issues associated with responding to customer requests and requirements.

Requirements

Qualifications

All qualifications must be met by the closing date of this announcement-03/20/2024-unless otherwise stated in this vacancy announcement. Credit will be given for all appropriate qualifying experience. For current Federal employees, if hours worked per week are not included on your resume, you must submit a non-award SF-50 for each federal position listed as part of your application to be used to validate your work schedule and determine the amount of qualifying experience that you will be granted. An award SF-50 will not be acceptable documentation for which to consider your amount of qualifying experience. For all other applicants who are not current federal employees, your resume must state either "full-time" (or "40 hours a week") or "part-time" with the number of hours worked per week to ensure proper crediting of specialized experience. Failure to adequately provide information needed to determine number of hours worked in each position may result in that time not being credited when evaluating qualifying experience. For periods of time that reflect military service, the DD-214 or Statement of Service is sufficient to meet the full and/or part-time hours requirement as the service dates will be reflected. To qualify for this position, you must meet the Basic Requirement by close of announcement: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems, determines accuracy and relevance of information; uses sounds judgement to generate and evaluate alternatives, and to make recommendations. Your resume must demonstrate your experience in these areas. -AND- To qualify for this position at the GS-12 grade level, you must possess the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-11 grade level in the Federal service (obtained in either the public or private sectors). This experience includes but is not limited to activities such as: Manage deployment of new workstation, server, network, storage, and backup hardware and software to the existing or additional customer base. Serve as a technical authority for direction and decisions required to ensure project success. Develop operational test and evaluation plans, standard operating procedures, and technical policies. Provide advice and assistance to customers, troubleshoot complex problems, and provide support in a manner that minimizes interruptions in customers' ability to carry out critical business activities. You must include hours per week worked. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

There is no substitution of education for experience at the grade level(s) of this announcement.

Contacts

• Address Blue Ridge Parkway 199 Hemphill Knob Road Asheville, NC 28803 US
• Name: Jennifer Lopez
• Email: [email protected]